Sr. Messaging Specialist

Sr. Messaging Specialist - GOAPRDJP

Contract 10 months

The resource will work remotely but must be available for onsite meetings when required. Such onsite meetings are expected to be approximately 3 to 4 times per year.

ST
Edmonton
Alberta

1 Vacancy - 3 submissions

Standard Background check required

Project Name:
Cloud Program, Cloud Platform Services

Scope:
Cloud Platform Services supports the GOAs fully integrated Cloud products Cloud landing zones and M365 services that enable APS staff to work more collaboratively and efficiently as they deliver valuable programs and services to Albertans. The Cloud Platform Services area is also responsible for the continuous service improvement and continuous service development of those services and products.

Reporting to the Team Lead, GoA Messaging Services, this role will support various IT services: Exchange Online, MS Teams support, M365 Defender, M365 Purview, and others.

This role will be responsible for ticket fulfillment according to service level targets for incidents, changes tickets, and problems related to Microsoft 365 workloads.

The role will also provide recommendations, including details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied in optimizing the configuration of MS Teams, Exchange Online, Microsoft Defender, MS Purview and other cloud-based solutions.

This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware, software build and push strategies, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks. We require this resource to have excellent communications skills, both written and verbal. A proven ability to function on an individual basis and in a team environment is essential. Resources awareness of existing GoA and department IT policies, procedures, standards, guidelines and practices is an asset.

Duties:

• Apply and interpret how the operation guidelines enhance the departments way of doing business.
• Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation.
• Assist in developing action plans, schedules, and estimates pertaining to architectural deployment and services delivery.
• Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
• Evaluate current services and recommend remedial actions where required.
• Hands-on implementation, upgrading, troubleshooting of messaging software and hardware infrastructure.
• Perform problem diagnosis, troubleshooting and resolution.
• Provide quality control on production implementations.
• Provide tracking and reporting of time and status on all work as required.
• Develop and maintain documentation.
• Develop messaging related procedures.
• Effective teamwork and proficient communication with team members, management team and supported ministries.
• Provide cross training and knowledge transfer to team members.

Must-Have's:

• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience.
• Ability to work evenings and/or weekends and/or during block time/change windows outside of normal Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday).
• Experience designing, planning, implementing and supporting On-Premesis Exchange 2016/2019, Exchange SE environment and Exchange Online in large organization of comparable size and complexity to the Government of Alberta. 8 years
• Experience supporting email security related services like anti-spam, anti-phishing, access management. 8 years
• Experience supporting Skype for Business or Microsoft Teams in an enterprise environment. 8 years
• Experience with Microsoft architecture, installation and administration in a multi-server environment. 8 years

Nice-to-Have's:

• Experience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud infrastructure-as-a-service environment. 5 years
• Experience configuring and maintaining Quest Exchange Migration Wizard. 5 years
• Experience implementing and supporting Microsoft Teams. 5 years
• Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. 5 years
• Experience migrating from an on-premises Skype for Business environment to Microsoft Teams. 3 years
• Experience performing access management activities to Microsoft 365 tenants. 5 years
• Experience performing Information Management related activities like litigation...Experience performing Information Management related activities like litigation hold, e-discovery, retention schedules for M365 services. 5 years
• Experience supporting bulk mail delivery solutions. 3 years
• Experience with AntiSpam Administration. 5 years
• Experience with the creation and implementation of naming standards, usage standards and best practices. 5 years
• Experience working in or for the public sector. 4 years
• Experience working in the Government of Alberta Domain environment or an environment of equivalent size and complexity. 8 years