Business Analyst

Reporting to the Director, Financial Systems & Data Analytics, the Business Analyst is responsible for delivering comprehensive business analysis services that enhance operational efficiency and employee experience across corporate and hotel management teams. This role involves gathering requirements, analyzing business processes, designing and developing solutions using Microsoft Power Platform tools, and supporting a variety of internal projects.

The Business Analyst serves as the technical owner of all existing Power Platform solutions, managing system integrations and automations to ensure seamless operations and timely issue resolution. The role also provides daily user support, including handling support tickets and creating training materials for new users. Additionally, the Business Analyst acts as a backup to the Director, Financial Systems & Data Analytics, assisting in the management of the organization's ERP system and reporting infrastructure.

The salary range for this role is $79,655.20 – $105, The actual salary offered will be determined based on several factors, including job related knowledge, skills, qualifications, experience, education, training, and geographic location. We reserve the upper end of the salary band for internal employees who demonstrate sustained high performance.

In addition to the base salary, our Total Rewards package includes:

• Annual Performance Bonus
• Comprehensive benefits package
• Employee & Family Assistance Program
• RRSP matching
• Fitness Reimbursement
• Hotel discounts worldwide

…and more

Responsibilities and Duties:

Business Analysis and Process Improvement

• Conduct business analysis for corporate and hotel teams, including requirements gathering, process mapping, solution design, testing, and delivery.
• Research and evaluate enhancements to existing technologies and explore new tools—including AI—as they relate to core systems and processes.
• Recommend process improvements and technology adoption to support business needs and strategic goals, identifying opportunities for automation and optimization.
• Serve as a liaison across departments, coordinating projects by facilitating stakeholder meetings, documenting decisions, and tracking timelines, budgets, and deliverables.
• Design, develop, and deploy solutions using Microsoft Power Platform tools (Power Apps, Power Automate, Power Pages, Copilot Studio).
• Maintain and update documentation for systems and processes.
• Participate in system upgrades, new implementations, and cross-functional projects.
• Support testing activities and advise stakeholders on issues and resolutions.
• Lead initiatives to improve file and content management using SharePoint and related tools.
• Stay current with industry trends, Power Platform updates, and AI advancements.

Application and Process Integration Management

• Manage existing integrations between the ERP system and other platforms (e.g., payroll, hotel property management systems) using Power Automate workflows.
• Maintain and enhance existing automations for workflows such as approvals, invoice processing, vendor setup, capital funding requests, and document management using Power Platform tools.
• Monitor daily integration activities and resolve issues promptly.
• Collaborate with the Director, Financial Systems & Data Analytics and IT to troubleshoot issues, assist with Power Platform administration, and manage Finance department servers.
• Administer SharePoint sites, lists, and file storage, ensuring seamless integration with business processes.

User Support

• Provide daily support for users of Power Platform solutions and related SharePoint sites; manage incoming support tickets.
• Develop and maintain training materials and documentation for users.

Financial Systems Backup

• Serve as a backup for the Director, Financial Systems & Data Analytics in managing the ERP system and reporting infrastructure.

Skills, Knowledge and Abilities Required:

• Strong interpersonal and communication skills, with the ability to build strategic and trusted relationships across all levels of the organization.
• Ability to work independently and collaboratively with diverse stakeholders, with minimal supervision.
• Excellent analytical thinking, reasoning, and problem-solving abilities.
• High attention to detail, ensuring accurate documentation and thorough analysis of business requirements.
• Sound judgment and decision-making capabilities.
• Strong organizational skills, with the ability to prioritize tasks effectively in a dynamic environment.
• Self-motivated and service-oriented, with the ability to remain focused and resilient in the face of challenges.
• Proactive and eager to learn, with a demonstrated initiative to improve processes and adopt new technologies.

Working Conditions:
Hybrid office working conditions where you are in office 3 days per week, and work from home 2 days per week.

Experience, Training and Education:

• Completion of a post-secondary diploma or degree in a relevant field.
• Minimum 4 years of experience in a business analyst or similar role, with a focus on business analysis, requirements engineering, and process automation.
• Knowledge of business process design and optimization concepts.
• Minimum 3 years of hands-on experience with Power Apps and Power Automate building, managing, and troubleshooting applications and workflows using various connectors, Power FX code, and standard development methodologies.
• Experience working with the Power Platform Administration Centre including managing multiple environments.
• Familiarity with Azure services and their integration with Microsoft Power Platform solutions.
• Strong understanding of Power Query, data integration techniques, APIs, and database concepts.
• Experience working with Dataverse and Microsoft SQL Server.
• Microsoft Power Platform certifications (e.g., PL-100, PL-200, PL-900, PL-7001, PL-7002) are highly desirable.
• Experience with SharePoint is required, including proficiency with Document Libraries and Lists, and security configuration.
• Familiarity with Microsoft Dynamics Business Central or similar ERP systems.
• Basic understanding of accounting principles, internal controls, and financial concepts is considered an asset.

This role is not a traditional Business Analyst, System Administrator or IT support position. It focuses on business analysis, process optimization, technology integration, and AI initiatives. The ideal candidate will have a keen interest in AI, process improvement, and business technology, with the ability to adapt and learn new tools and technologies.

At SilverBirch Hotels & Resorts, our natural diversity shapes us while our focus on inclusivity and belonging contributes to achieving our vision. We encourage applicants from all backgrounds to apply, even if you don't meet every qualification. If you require accommodations at any stage of the recruitment process, please let us know by emailing