Helpdesk Specialist

WHO ARE WE?

peopleCare Communities is a long-term care and retirement living organization that has operated throughout Ontario for over 50 years. We are thrilled to be named one of Canada's Best Managed Companies for the twelfth year in a row. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada's Qmentum program.  

WHAT WE OFFER

• Employer Paid Benefits
• Employer Matched RPP
• Employee Wellness Program
• Education Assistance Program

WHY YOU WILL LOVE WORKING HERE
We believe a workplace should inspire and support you. From a modern, thoughtfully designed office to a culture that fosters connection and energy, our environment is built to help you thrive. Enjoy the flexibility to work your way, opportunities to grow and develop, and moments to recharge and connect with colleagues. Whether it's through wellness initiatives, community engagement, or the little perks that brighten your day, we're proud to offer an experience that's as rewarding as the work you'll do.

THE ROLE

The Helpdesk Specialist is the first point of contact for IT support across peopleCare Communities, ensuring technology runs smoothly for our teams. This role provides timely, friendly support for hardware, software, networking, and Microsoft 365 issues, both remotely and onsite. Working in a fast-paced healthcare environment, the Helpdesk Specialist helps resolve technical challenges that support day-to-day operations and resident care. The role also contributes to system upgrades, new technology implementations, and continuous improvement initiatives. With travel between locations and participation in an on-call rotation, this position offers variety, responsibility, and meaningful impact.

Reports to: Director of Systems

RESPONSIBILITIES

• Provide first-level technical support through a ticketing system, phone, email, and in-person requests
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
• Assist with basic networking issues such as connectivity, Wi-Fi access, and VPN support
• Escalate complex technical issues to senior IT team members as required
• Install, configure, and maintain hardware and software according to organizational standards
• Support user account management, access permissions, and password resets
• Document incidents, resolutions, and procedures accurately within the ticketing system
• Participate in an on-call support rotation outside of regular business hours
• Travel to peopleCare locations as needed to provide onsite technical support
• Assist with IT projects, system upgrades, and new site implementations
• Promote a positive, service-oriented IT experience for all team members
• Completes all other duties as assigned.

EDUCATION AND EXPERIENCE

• College diploma or equivalent education in Information Technology, Computer Systems, or a related field
• 1–3 years of experience in a helpdesk, technical support, or IT support role
• Working knowledge of Microsoft 365 and Windows operating systems
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience using IT ticketing systems
• Strong customer service, communication, and problem-solving skills
• Ability to travel between locations and participate in an on-call rotation

peopleCare is committed to providing and arranging accommodation to candidates upon request.
 
Thank you for your interest in working with us 

---