Team Leader

7 days ago

Ayr, Ontario, Canada Farrow Full time

Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting, and integrated logistics services (international freight forwarding/global supply chain management, warehousing/distribution, and ground transportation). With operating locations across Canada and the United States, Farrow manages over 800 employees with 28 offices and warehouses, including those of acquired company Link+ Corporation.

Position Summary

The Team Leader – Customs will supervise assigned staff to ensure timely release of freight and entry confirmation. This position provides guidance to staff to perform their job efficiently and accurately and requires working professionally with both internal and external clients to ensure the best possible service.

Key Responsibilities (Supervisory/Materials/Information)

  • Supervise workflow and monitor production of assigned team members.
  • Perform quality control functions to ensure assigned staff complete transactions accurately for accounting.
  • Rate transactions; contact clients and vendors for additional information as needed.
  • Database maintenance (e.g. vendor, item, rate code, CUSMA), and trade compliance functions including database audits.
  • Provide guidance to assigned staff members on complex problems and issues.
  • Answer inquiries from clients regarding release of their shipments and trade compliance.
  • Assist with updating procedures as needed due to legislative and other changes
  • Monitor client shipping processes (e.g. flow of paperwork, paperwork requirements) to ensure compliance and expedited releases. Perform some client service tasks and visit clients when necessary.
  • Assist Manager with staff performance appraisals, as well as work and vacation and statutory holiday schedules. Schedule regular team meetings as well as attend departmental meetings. Review and approve attendance submissions on a bi-weekly basis.
  • Liaise with Consulting department regarding status of CUSMA certificates for clients.
  • Perform a variety of other related duties as assigned by management.

Education and Experience

  • High school graduate or equivalent experience
  • Certified Customs Specialist (CCS) designation in good standing
  • Minimum of 5 years of Customs Brokerage experience
  • Some Supervisory experience an asset

Competencies, Working Skills & Attributes

  • Excellent knowledge of customs and relevant legislation as it pertains to importing and exporting.
  • Excellent organizational skills with the ability to multi-task and prioritize
  • Excellent attention to detail and problem-solving skills
  • Tactful and dependable
  • Strong verbal and written communication skills
  • Ability to supervise and communicate effectively with people
  • Ability to write reports, prepare correspondence and procedures and make presentations
  • Strong interpersonal skills; able to work independently as well as part of a team
  • Demonstrated competency with standard business computer applications (e.g. Microsoft Word, Excel)

Working Conditions, Mental Effort & Physical Requirements

  • May accompany Sales on calls to potential clients or visits with Client Partnering to existing clients
  • Ability to sit for extended periods of time
  • Ability to focus on computer screen
  • Manual dexterity required to use desktop computer and peripherals
  • Must work under deadlines and related stresses in a timely and efficient manner
  • Must be able to professionally handle various personnel and other situations as they arise
  • Must be able to travel on occasion

Farrow is an equal opportunity employer, committed to diversity and inclusion. Accommodations for job applicants with disabilities are available on request.

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