Spa Attendant

JOB DESCRIPTION – SPA ATTENDANT

Introduction and Overview

At trove, we are creating a new model of wellbeing. We offer a uniquely convenient way for people to access best-in-class products and services to support their wellbeing, mind, body + soul, in an elevated, sanctuary-like setting.

We aren't just another wellness business. We are a retreat in the city, a place to quiet the noise of the outside world, calm your nervous system, and come back to centre. We are obsessed with providing our guests with access to an experience that can't be found anywhere else - total holistic nourishment in a luxurious setting that immediately feels like home.

At trove, you can expect to work with like-minded and like-hearted people, who care deeply about our collective healing. We are committed to providing our team with opportunities to care for your wellbeing, and to learn, grow and thrive together.

As a Spa Attendant at trove, you are one of the first touch points for every guest entering our space, and your role is of critical importance to our overall client experience, and to our team.

Expectations and Values

The Spa Attendant will work closely with trove's Concierge Team, General Manager, Assistant General Manager, class facilitators, and clinical practitioners. Your main role is to maintain the smooth flow of operations, ensuring that clients receive optimal services. As Spa Attendant your focus will be on maintaining the cleanliness of different rooms and areas, preparing the facilities, sanitizing tools and equipment, monitoring the inventory of supplies, and assisting the team as needed.

This position offers a significant opportunity to learn and grow across various areas of the business, while collaborating with our growing team. We're looking for a candidate with strong judgment, emotional intelligence, and a growth mindset. The ideal candidate is deeply dedicated to excellence in client service, and is a proactive problem solver who seeks to improve processes and maintain systems. They should have strong organizational skills, be able to plan ahead, and stay calm under pressure. Exceptional communication skills and a positive attitude are also critical to success in this role.

Our core values are the four pillars of our brand and our North Star at trove.

integrity:
We are our word, individually and collectively. Our brand is a reflection of how we live and breathe our values. You can trust the quality and thought behind everything we do and offer.

excellence:
We are committed to providing a best-in-class experience, for both our guests and our team. Excellence is at the forefront of every decision we make, from the practitioners we partner with to the products we curate and create.

belonging:
We are committed to not only building a diverse community, but also ensuring that our spaces are infused with the safety and inclusion that allows for belonging - where everyone can show up fully as their most authentic selves, and thrive.

community:
trove isn't about any one of us. It's about all of us. Our commitment to wellbeing is about uniting us all in our healing, and in doing so, collectively healing the world.

Responsibilities

•      Greeting all trove guests with direct eye contact, a smile, and a warm welcome;

•      Upholds the highest level of cleanliness and disinfection procedures;

•      Meticulously maintains a highly organized facility;

•      Assists clients with any request they may have including but not limited to: providing towels, robes, slippers + tea;

•      Keep a close eye on towel drops and laundry bins in each room and empties bins when full/between appointments;

•      Assists facilitators before class to ensure the guests have all their needs met, including but not limited to cold towels, water, blankets, cushions, etc.;

•      Ensuring the cleanliness and tidiness of the reception area, and all common areas;

•      Assisting as needed with inventory, product displays and preparing for special events;

•      Maintaining a positive can-do attitude, and responding to the evolving needs of the trove team;

•      Opening and closing the space as required.