Food Services Supervisor

Employment Type: Fixed term until April 30th, 2026.

Schedule: Monday to Friday from 8:00 a.m. to 4:00 p.m.

Reporting to: Senior Director Food Services

City: Medicine Hat

Number of Positions to Fill: 1

RFR #: 1706

The Mustard Seed is committed to helping people who are experiencing homelessness and poverty transition toward and maintain sustainable and healthy lifestyles. This position oversees the operation of the kitchen at the Medicine Hat location and is responsible for leading meal service operations for guests who are actively participating in programs and community events that may include meals.

DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations of Food Services in Medicine Hat including shelter meals, community meals, and donation processing
• Lead all full time, part time, and casual relief staff in the department
• Collaborate with staff on menu planning, ordering food and supplies necessary to maintain the successful daily operation of Food Services
• Manage food budgets in each program
• Implement the procedures, standards and policies/guidelines of AHS regarding how food is prepared, handled, and stored; liaise with AHS
• Supervise cleaning of all Food Services areas to ensure AHS health and safety standards are met
• Identify problem areas and suggest methods to improve overall operations of the kitchen
• Provide input and assist in the implementation of program evaluation
• Provide direction and supervision to staff to assist them to perform their tasks in an effective and efficient manner, including creating work schedules
• Meet regularly with direct report staff and facilitate Annual Performance Reviews
• Provide training for program staff in food handling procedures
• Ensure staff provide the appropriate reception, acknowledgement, and encouragement for donors, serving groups, and volunteers
• Undertake progressive discipline with employees as needed, under the direction of and with your supervisor, including documentation of actions taken
• Assist with interviews, as requested
• Implement creative strategies to involve volunteers within all areas of Food Services, in conjunction with Volunteer Engagement department
• Provide direction, supervision, and training in food handling procedures to volunteer meal groups, community education groups & volunteers
• Keep a current inventory of all kitchen equipment
• Manage GIK partnerships and donations
• Track statistics and prepare monthly reports
• Serve on internal and external committees, as requested
• Assist in identification of program equipment and materials
• Maintain client confidentiality
• Attend meetings and training, as required
• Other duties as assigned

MINIMUM QUALIFICATIONS AND SKILLS

• Formally trained in Food Services and a minimum of 5 years' experience working in a commercial kitchen environment.
• Valid certificate from the Alberta Health Services Food Safe course
• Desire to serve in a Christian ministry
• Budgetary oversight experience required
• Ability to lead a team consisting of paid staff, volunteers, and clients
• Experience overseeing staff in kitchen is considered a strong asset
• Good organizational skills are a necessity for menu planning, staff scheduling, food ordering and planning special events
• Ability to resolve conflicts as they arise
• Strong working knowledge in Microsoft Office Programs (i.e., Word, Outlook, Excel)
• Ability to learn new software programs as The Mustard Seed uses several in its operation
• Willingness to take any necessary training The Mustard Seed requires – NVCI, First Aid etc.
• Valid driver's license, a reliable vehicle and $2 million liability insurance required; food pick-ups may be required

WORKING CONDITIONS

• The working environment is in an industrial kitchen
• Flexibility with full-time schedule may be required
• Moderate to extreme physical effort required to successfully accomplish the essential job functions: this is a "hands on" position requiring the ability to lift a maximum of 50lbs on a regular basis and be on one's feet for long periods of time
• Moderate mental effort is required to successfully accomplish the essential job functions such as coming up creative solutions, multitasking and adapting to changes
• Daily interactions with colleagues and guests required
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may be in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
• Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• Employment Security check is required

This position requires the use of a personal vehicle for company use and company vehicle. The candidate will need to consent to a driver's abstract, must have a valid driver's licence and maintain $2M Vehicle Liability insurance on the vehicle being used.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.