Administrator, Contracts
1 week ago
****This role can be based in Mississauga or Edmonton*****
The Meter Reads Administrator contacts customers for meters reading, data entry, obtains and updates contact records and supports contract billing administrators. This position is responsible for understanding and adhering to the specific requirements of the Policy and Procedures of the Ricoh Canada Inc., Quality Management System.
Duties & Responsibilities:
- Processes meter readings
- Contacts delinquent customers for meters reading.
- Updates system of records with new contact information
- Inform customers of options for providing meter readings
- Take ownership to research and resolve customer issues.
- Always ensure the accuracy and quality of data entry.
- Approve customer profile changes.
- Other duties as assigned by manager.
Qualifications:
- The candidate must be able to be cleared for Federal Government, PWGSC Security Clearance.
- Post Secondary Education
- Minimum of 2 years related experience in Contract Billing and Administration
- Bilingual is an asset.
Skills:
- Excellent Customer Service skills
- Excellent interpersonal, verbal and written communication skills
- Team player, communicative and self-starter
- Strong analytical, problem solving and organizational skills
- Demonstrated ability to work effectively with individuals at all organizational levels, both internally and externally
- Ability to work on and manage multiple priorities simultaneously, and meet established deadlines
- Strong attention to detail
- Proficiency in the use of MS Office applications especially Excel, BAAN, Outlook
- Basic Accounting and Numeracy Skills
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