Technical Project Specialist

Job Description:

The RVH Regional Digital Health is seeking a highly driven and organized individual with a passion for Technology. Our multidisciplinary team provides support to a partnership of 4 hospitals and many community healthcare groups, leading and supporting provincial, regional, and site-specific projects. The Technical Project Specialist will be an integral part of the overall advancement of technology for our partnership, joining a dynamic team of highly skilled and innovative staff who endeavour to bring the best in Digital Health to our region.

As a Technical Project Specialist, you will report to the Regional Service and Program Manager, specifically supporting the regional projects and reporting. You will be a critical team member in the Regional Digital Health (RDH) team, that provides projects support across the Regional Digital Health partners (Collingwood General and Marine Hospital, Georgian Bay General Hospital, Headwaters Healthcare Centre and Royal Victoria Regional Health Centre and others).

The successful candidate will have extensive background in leading Technical projects related to infrastructure, security, networking and integration. The successful candidate is also proficient in translating highly technical system information for non-technical end users.

The successful candidate will lead Regional Digital Healt project teams to successfully complete technology & informatics projects on time, within scope, and within budget and quality parameters. The role is responsible for the implementation of assigned Technical projects/initiatives that may require broad multidisciplinary, regional, and provincial engagement. Projects assigned will include operational, regional and Regional Digital Health Strategy initiatives.

The Technical Project Specialist leads RDH projects providing project management, operational, and administrative support to the project team, sponsor, champion, and Regional Portfolio Management Lead. The role will focus on projects, parts of projects, and/or sub-projects with scope development, scheduling, organizing, data gathering, progress updating, record-keeping, and reporting. Data quality in the PMIS (Project Management Information System - SharePoint Library) will be an operational responsibility, requiring proactive communication across a diverse set of teams, partnership hospitals, and cultures to ensure project updates are accurately reflected.

As part of the Portfolio Management team, the Technical Project Specialist assists in supporting project intake processes for Royal Victoria Regional Health Centre and the regional partnership of hospitals and updates the project portfolio tools as necessary to ensure accurate and up to date information is available for reporting. The Technical Project Specialist will make project and portfolio reports presentation-ready to assist the Regional Service and Program Manager to validate and harmonize communications.

Education:

• Minimum 3 year College/University diploma or degree in a relevant field
• CAPM certification – minimum requirement
• PMP certification is preferred
• ITIL certification is preferred
• Change management certification is preferred

Experience:

• 2+ years leading technology related projects with proven use of project management tools & techniques
• 2+ years leading & maintaining effective teams and successful working relationships
• 3-5 years experience supporting and implementing enterprise-grade technical solutions (Infrastructure/Networking/Interfacing)
• Working knowledge of project management methodologies, tools & techniques
• Experience in system and end user workflow process mapping
• Experience in an acute care setting implementing Healthcare technology preferred

Competencies:

• Ability to effectively translate highly technical content into easy-to-understand end user impacts and processes.
• Ability to inspire and direct teams.
• Ability to demonstrate and deliver clear, engaging, and audience-tailored presentations that effectively communicate project objectives and progress.
• Creation and management of project management documentation (Project charters, risk documentation, budget tracking etc.)
• Ability to manage stakeholders effectively with positive outcomes.
• Understand and manage the impacts of system changes on end users.
• Proven negotiation and conflict resolution skills.
• Ability to lead multiple projects simultaneously, using effective organizational and prioritization in a complex, fast-paced environment.
• Effective verbal and written communication & presentation skills.
• Advanced working knowledge of MS Office Suite (Outlook, MS Teams, Excel, Word, PowerPoint etc.).

Coordination of Digital Health Projects & Activities

• Initiation, planning, execution, monitoring/controlling and close out of RDH projects in alignment with industry best practices and project management methodologies
• Coordinates and leads weekly project meeting with the project team and external partners to ensure the project scope and timelines are on track; develop project artifacts
• Completing projects on time, on budget and within scope, ensuring defined quality objectives for providers, staff and patients is executed successfully with robust documentation
• Communication and collaboration with a broad range of project partner groups
• Leading/guiding multidisciplinary teams to positive outcomes and building effective professional relationships
• Proactively recognizes any change in scope and timeline; collaboratively works with project team to develop and ensure timely completion and develop change requests
• Lead multiple projects simultaneously

Project Management Information Systems/Regional Project Intake

• Assist in receiving, categorizing/cataloguing project intake requests on behalf of the RVH Regional Digital Health team.
• Working with the Regional Program Management Lead to ensure that all projects are adequately documented in the PMIS.
• Assist in completing follow up interviews/investigations with requestors/stakeholders for project intake requests, completing these investigations in a timely manner in alignment with current regional schedules.
• Updating of/monitoring of the Regional Project Management Information System currently managed through MS SharePoint

Project Reporting:

• Develops regular standardized reporting and presentations, for accurate updates of RDH project status, risks, schedule, and budget in support of the RVH and Regional Partnership as required
• Communicate broadly to project stakeholders and leaders on individual project status to ensure robust communication is achieved.

Exhibits the core values of Royal Victoria Regional Health Centre: Work Together, Respect All, Think Big, Own It, Care