Technical Support

2 weeks ago

Edmonton AB TE N, Canada MaxWell Realty Inc. Full time

Job Summary

We are seeking a dedicated and detail-oriented Technical Support Specialist to provide exceptional IT assistance to our users. This role involves troubleshooting hardware and software issues. The ideal candidate will possess strong communication skills and a solid understanding of computer networking, operating systems, support tools, and logic to deliver timely solutions in a fast-paced environment.

Responsibilities

  • Troubleshoot software issues, including application errors internal and external programs.
  • Assist users with problems and general inquiries
  • Assist in development of internal systems and platforms
  • Manage service requests and communicate effectively with administration and users regarding updates and timeline
  • Configure and maintain security measures to ensure data protection.
  • Document troubleshooting steps and resolutions accurately for future reference.
  • Collaborate with team members to resolve complex technical issues efficiently.
  • Communicate technical information clearly to non-technical users to facilitate understanding and resolution.

Skills

  • Strong knowledge of operating and email systems
  • Understanding and comfort with AI systems
  • Familiarity with software troubleshooting techniques for common desktop applications.
  • Understanding of computer hardware components and basic maintenance procedures.
  • Effective communication skills to explain technical issues clearly and professionally.
  • Knowledge of IT support best practices in a corporate environment. This position offers an engaging opportunity for individuals passionate about technology support to develop their skills while assisting users in maintaining optimal IT operations within a dynamic organization.

Job Type: Full-time

Expected hours: 35 per week

Work Location: In person

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