Volunteer Resources Associate

Our Volunteers are at the core of everything we do and we're on the hunt for a Volunteer Resource Associate to join our amazing team  If you are looking to make an impactful contribution to our community and become a driving force behind powerful connections, this role is for you  You won't just support our volunteers – you'll inspire, engage and elevate them to thrive in their service to others.  If you're ready to bring your organizational talents, creativity and heart to a mission that truly matters, we'd love to have you on our team

About Us

At the Calgary Food Bank our mission is "to make food accessible to everyone in our city".   Our core belief that no one in our community should go without food continues to serve as our guiding principle for our future.  We are the first line of emergency food support for people facing crisis serving over 100,000 individuals per year and growing.  Always client centered and community focused, the Calgary Food Bank is committed to excellence in both our operations and culture.

The Opportunity

Reporting to the Volunteer Resource Manager, you will be part of a collaborative team that champions the power of volunteerism.  You will work to support and strengthen community engagement through the active administration of Volunteer Resource procedures and processes - serving as both an ambassador for our mission and a voice for those we serve.

What You'll Do

Primary Responsibilities:

• To support volunteerism through active administration of Volunteer Resources procedures and processes. 
• Responsible for the recruitment, orientation, retention and evaluation of volunteers reflecting a priority need to function across departmental boundaries.
• Liaise with supervisors and managers regularly in support of effective volunteer placement and management.
• Centralized scheduling functions for all aspects of volunteerism.
• To ensure all volunteers are aware of and compliant with the Calgary Food Bank's Health and Safety program.
• Support volunteer position satisfaction and engagement.

Tasks Performed:

• Respond to enquiries (phone, in person, or email) regarding volunteering
• Schedule all volunteer shifts (individuals and groups)
• Daily liaison with departments with regard to volunteer attendance
• Inform volunteers of closures, schedule changes, media presence, events etc.
• Welcome new volunteers and assist them with first time login, paperwork and Health and Safety information
• Engage with volunteers to promote a friendly and professional environment
• Orientate prospective volunteers via presentations and/or tours
• Plan and implement volunteer recognition functions.
• Maintain the volunteer management database.
• Provide volunteer shuttle van coverage when necessary

Decision Making and Leadership Capabilities:

• With reference to the direction and mandate of Volunteer Resources create a work schedule that makes the best use of time and resources.
• Make decisions related to recognition events and participation
• Decide how best to meet defined objectives and targets with reference to departmental and organizational resources.
• Screen and decide on suitable Community Service candidates.
• Support, liaise and lead volunteers as required This is a key element of this position.
• Balance the needs of the volunteers with those of the organization
• Ability to work with little supervision

Education and Experience Required:

• Some post-secondary education in volunteer management, administration, customer relations or adult education is an asset.
• Minimum of 2 years related work experience; preference will be given to those with strong customer service experience.
• Experience with a volunteer management system would be an asset.
• Minimum 6 years driving insurance history 

Skills and Capabilities:

• Possess a high level of interpersonal skills, ability to communicate and network with the full range of internal people and the public.
• Presentation skills to enhance the reputation and public image of the Food Bank.  
• Experience and ability to create 'networks' to support the position and to work within a team.
• Strong computer skills with the ability to problem solve minor software issues.
• Detailed orientated with an understanding of the importance of accuracy 
• Proven ability to work in a fast-paced environment; ability to multi-task is a must as it is crucial to the role

Working Conditions and Physical Requirements if any:

Working conditions are normal for an office environment and will require occasional visits to the warehouse.   The qualified candidate must be open to working outside of normal business hours and weekends with notice. Some lifting (40 lbs or less) required.  Candidate must be able to be on feet for extended periods of time, lift and carry items and do some walking. 

What Makes This Role Exciting

 If you're ready to make a difference every single day and want to be part of a passionate, purpose-driven team, we would love to hear from you. Help us build a stronger, more connected community — one volunteer at a time. Let's make an impact together

Perks & Benefits

• A competitive compensation and benefit package 
• RRSPs program and Board approved performance bonuses
• Staff Development Days throughout the year

To Apply:

Interested applicants must submit a cover letter and resume by October 28, 2025. We thank all applicants for their interest; suitable applicants will be contacted for further discussion and/or interview.

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