Operations Manager

By joining Reliance as an
Operations Manager (Sales)
, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best. You will play a crucial role in driving business growth by overseeing sales performance and operational efficiency. This includes managing the day-to-day sales processes, ensuring seamless execution of operational tasks, and optimizing resource allocation across teams.

Key Accountabilities

• Direct a sales team of Home Comfort Advisors and ensure they are meeting and exceeding their individual and team objectives.
• Accountable for managing the sales budget including profit and loss accountability.
• Responsible for the identification of recruitment needs and managing the full cycle of sourcing, interviewing, and hiring activities.
• Direction and motivation of a high-performing operations and sales team through effective training and coaching.
• Lead Service Operations and Installation Teams to maximize operations efficiencies.
• Responsible for developing and executing a local market plan to drive organic lead generation.
• Responsible for identifying and developing growth strategies in the Lethbridge and surrounding market.
• Identify opportunities for establishing relationships with Independent HVAC Contractors.
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team through goal setting, observation, coaching and reviews.

Skills, Experience And Education Required

• Business degree or equivalent working experience
• 3-5 years of sales or operations leadership experience
• A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance.
• You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
• Preferred supervisory or managerial experience overseeing a field Sales and Operations team.
• Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
• Strong ability to develop effective relationships with team, internal and external stakeholders.

What do we offer?

• A comprehensive benefits package and group savings plan
• Ability to win a President's Award along with a fully inclusive trip for two
• Ongoing leadership, training, and support
• Cross-functional career opportunities
• Relocation opportunities
• Constant internal promotional opportunities
• Individualized career progression plans
• Generous discount on Reliance products

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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