L2 IT Technician

As an Onsite IT Technician with a specialized focus on network administration, end-user support, and industrial IT project contribution, you will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to industrial technology. Your role involves ensuring seamless network operations, providing end-user support, and contributing expertise to projects that enhance our industrial IT capabilities. Key Responsibilities: Network Infrastructure Management:

• Design, implement, and manage the organization's local and wide area network (LAN/WAN) infrastructure.
• Configure and optimize network devices, ensuring high-performance and reliability for industrial applications.

• Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.
• Collaborate with users to understand their needs and tailor solutions that enhance their productivity.

• Actively participate in industrial IT projects, contributing expertise to design and implement technology solutions that align with organizational objectives.
• Collaborate with cross-functional teams to integrate IT solutions into industrial processes, ensuring efficiency and reliability.

• Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems.
• Updates data servers and network equipment.
• Collaborates with network architects on network optimization.
• Secures network system by establishing and enforcing policies and defining and monitoring access.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
• Work closely with project teams to troubleshoot and optimize IT components in industrial environments.

• Assist in the integration of industrial-specific hardware and software solutions, ensuring compatibility and optimal performance.
• Collaborate with vendors and internal teams to implement and support industrial automation systems.

• Maintain detailed documentation of network configurations, industrial IT systems, and support procedures.
• Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.

• Proven experience as an IT Technician with a focus on network administration and industrial IT.
• In-depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings.
• Certifications such as CCNA, CompTIA Network+, or relevant industrial IT certifications are highly desirable.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication and collaboration skills.