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Client Solutions Registration Coordinator

2 weeks ago

Vancouver, British Columbia, Canada MCI Canada Full time

JOB OBJECTIVE
A key member of our Operations team, the Client Solutions Registration Coordinator is responsible for building and managing registration systems in delivering world-class conferences and events in the Institutional Division.

Main Responsibilities

  • The Client Solutions Registration Coordinator is an adept multi-tasker, who can manage a number of diverse tasks.

  • Part of a Project Team that is responsible for the execution of all phases of project delivery: Preparation, on-site and wrap-up.

  • This role is specifically focused on tasks related to the registration process, from start to finish, including (but not limited to):

  • Liaising with Project team to determine system needs

  • Working in pre-existing registration systems (Swoogo, Bizzabo, Erbium, Cvent) to build and manage registration for clients
  • Maintenance of a registration database, including strict adherence to GDPR and privacy policies
  • Managing event inboxes for both general and registration related inquires
  • Regular internal and external reporting including the following of accounting policies (fee payments, refunds, reconciliation)
  • Managing onsite registration process and area including training temporary staff, and providing high-level customer service to all delegates

  • Developing and managing virtual platforms and events (if required)

  • Maintaining project timelines, priorities, and checklists

  • Sit in client facing meetings and conference calls and provide updates
  • Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description Of The Relationships

  • Reports directly into the Senior Manager, Client Solutions
  • Leadership role to Project Assistants (when applicable)
  • Internally collaborates with Client Solutions Managers, Client Solutions Coordinators/Assistants, Accounting and Sponsorship Managers
  • Works and collaborate internally with all members of the MCI Canada and MCI Global teams.
  • Maintains professional relationship with clients, suppliers, and temporary staff
  • Provides a high-level of customer service to conference delegates, speakers and VIPs

Job Requirements

  • Minimum of two years' work experience. Experience in the industry, association management, event management, hospitality, and/or not-for profit experience is an asset
  • Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience.
  • Excellent verbal and written communication skills in both French and English.
  • Ability to work in a fast-paced environment and support multiple projects at the same time.
  • Knowledge of the association and not-for-profit business environment is an asset.
  • Able to travel in Canada and, if necessary, internationally.
  • Ability to work effectively both from home and the MCI Toronto office as required.

Specific Technical Skills

  • Strong computer skills are a must:

  • Experience in event management systems (such as Swoogo, Bizzabo, Erbium, Cvent) is an asset

  • Highly proficient levels in SharePoint, Excel, Word, PowerPoint, and Outlook
  • Effective ability to use computer software and technology to organize and present client data and information

  • Interest and ability to learn new technology is a must

  • Experience working with a range of technology systems specific to:

  • Event Management Systems

  • Email Marketing Platforms
  • Learning Management Systems

Additional Skills / Local Requirements

  • Excellent analytical skills and attention to detail
  • A highly motived and entrepreneurial mindset
  • Strong inter-personal skills including cross cultural understanding
  • Empathy to work with diverse customers, staff, managers, and authorities
  • Problem-solving skills
  • Creativity and imagination
  • Excellent presentation skills
  • The position may require occasional travel and work on evenings and weekends.

  • Additional requirements include but are not limited to:

  • Ability to work extended hours during strategic planning meetings and/or onsite delivery of conferences and events.

  • Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected.
  • Must be bondable
  • Please note: Interviews will begin in early January once teams return from the holiday break