Manager, Patient Flow

Company Bio

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary

Reporting to the Director, Emergency, Critical Care, Patient Flow and Mental Health, the Manager, Patient Flow and ICU provides leadership and operational oversight to ensure patients receive exceptional, timely, and safe care. This role is accountable for clinical excellence, strategic planning, and team leadership across the ICU and patient flow processes.

Working collaboratively with internal teams and external partners, you will lead initiatives that enhance patient flow, reduce ALC days, support Home First strategies, and advance organizational goals.

Key Responsibilities

Patient Flow Leadership:

• Develop and implement strategies to improve patient flow across all units, ensuring timely access to care.
• Oversee the work of Discharge Coordinators and the Nursing Float Pool to support safe and efficient transitions, aligned with Home First principles.
• Lead initiatives to reduce ALC days and improve discharge planning.
• Monitor and report on flow metrics.
• Collaborate with clinical teams to resolve barriers to discharge and optimize bed utilization.

ICU Operations Management:

• Oversee daily operations of the Basic Level 3 ICU, ensuring safe, efficient, and high-quality care delivery.
• Provide leadership for ICU nursing, Respiratory Therapy, and the Critical Care Response Team, ensuring adherence to clinical standards and best practices.
• Support staff scheduling, resource allocation, and interdisciplinary collaboration.
• Foster a culture of excellence, teamwork, and continuous improvement within the ICU.

Effective February 2, 2026

Department/Unit/Program Description

At Ross Memorial Hospital, we are committed to delivering exceptional care and optimizing patient flow across the organization. The Patient Flow team plays a critical role in ensuring timely admissions, transfers, and discharges to support safe and efficient care delivery. This includes oversight of Infection Prevention and Control (IPAC), Discharge Coordinators, and the Nursing Float Pool, which provides flexible staffing support across units. The team also leads strategies to reduce Alternate Level of Care (ALC) days and promote the Home First philosophy, ensuring patients transition to the most appropriate setting as soon as possible.

The ICU is a Basic Level 3 ICU, providing specialized care for critically ill patients requiring advanced monitoring and interventions. The ICU team includes a nurse-led Critical Care Response Team and Respiratory Therapists, who are integral to the delivery of critical care services. This leadership role combines strategic management of patient flow across the organization with operational oversight of ICU (including Respiratory Therapy and Critical Care Response Team).

Essential Qualifications

• Active Registration in good standing with a professional college (e.g. CNO)
• Baccalaureate in a health discipline, (Nursing preferred)
• Minimum of three (3) years of recent management experience
• Minimum five (5) years of hospital experience
• Certificate in related specialty
• Current C.P.R. Certification
• Demonstrates knowledge in clinical practice.
• Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
• Demonstrates a clear understanding of the application of the Registered Health Professionals Act.
• Demonstrates superior understanding of systems, systems analysis techniques, value analysis process and continuous improvement principles and tools.
• Possesses highly developed analytical, problem solving, critical thinking skills.
• Demonstrates a strong patient and customer focused philosophy in all interactions.
• Possesses the ability to introduce and effectively facilitate change.
• Demonstrates superior decision-making and organizational skills.
• Demonstrates commitment to professional development.
• Demonstrates ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
• Ability to analyze research and implement evident-based practice into policy and procedure development and clinical practice.
• Utilizes effective listening skills to maximize understanding of issues.
• Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
• Enhanced negotiating skills
• Proven attendance record
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes accreditation
• Models behaviour that is aligned with the values of Ross Memorial Hospital.
• Must be able to fulfill the physical requirements of the jobs, as per the current Physical Demands Analysis.

Preferred Qualifications

• Master's Degree in Health Administration
• Training in Infection Prevention and Control

Hours of Work

Hours of work for the Manager position are 37.5 hours/week, Monday to Friday. You will also be scheduled on a Manager on Call rotation that includes nights and weekends.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.