Receptionist / Client Relations

Join One of the Fastest Growing Law Firms in the Lower Mainland

YLaw is a leading and rapidly growing law firm specializing in family, employment, estate, strata, and other practice areas. We are currently seeking a professional, client-focused Receptionist / Client Relations team member for our Langley office St).

As the first point of contact for clients and visitors, you will play a key role in delivering a warm, polished, and seamless experience. This role also supports the daily operations of the office and contributes to our high standards of client service. You'll join a collaborative, high-performing team that values professionalism, innovation, and care.

This position is full-time in-office at our Langley office (Monday to Friday, 8:30am to 5:30pm, with one half-day off bi-weekly).

Key Responsibilities

Client Experience and Reception

• Greet and assist clients and visitors in a professional and confidential manner
• Answer, screen, and route incoming calls and inquiries
• Schedule consultations, client appointments, and internal meetings
• Maintain a tidy, organized, and welcoming reception area

Administrative Support

• Prepare, draft, and send professional internal and external emails
• Maintain and update client files (physical and digital), ensuring accuracy and confidentiality
• Scan, file, and organize documents and correspondence
• Handle incoming/outgoing mail and courier packages
• Manage office and kitchen supply inventory, place orders, and coordinate deliveries
• Operate office equipment (phones, printers, scanners, etc.)
• Assist with light data entry, document formatting, and administrative tasks as needed
• Support lawyers, paralegals, and the admin team in daily office operations

Firm Knowledge and Professionalism

• Maintain working knowledge of YLaw's services, processes, and protocols
• Uphold confidentiality, professionalism, and client service standards at all times

Qualifications:

• Experience in a reception, client service, or administrative role
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
• Strong verbal and written communication skills
• Highly organized and detail-oriented
• Ability to manage multiple tasks in a fast-paced environment
• Positive, team-oriented attitude
• Experience in a legal or professional services environment is an asset

Compensation, Benefits and Perks:

• Salary: $48,000-$52,000
• Annual Bonus Plan
• RRSP Employer-Matching Plan
• Health and Dental benefits
• Paid Vacation (three weeks)
• Ten paid wellness days to be used for physical and mental/emotional health
• $100/month Wellness Fund to spend on additional health and wellness costs such as registered therapists, fitness classes and equipment
• $1500 annual vacation benefit to be used for your holidays
• Opportunities for continued learning, professional development, and participation in firm-wide initiatives.

If you are a dedicated, service-minded professional seeking to contribute to a dynamic and supportive environment, we encourage you to apply. Join a team that values excellence, integrity, and client care.

Job Types: Full-time, Permanent

Pay: $48,000.00-$52,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care
• Wellness program

Ability to commute/relocate:

• Langley, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm you understand that this position will be in our Langley office full-time (Monday thru Friday from 8:30am to 5:30pm, with opportunity to take one half day off bi-weekly following the end of probation).

Experience:

• Multi-line phone systems: 1 year (required)
• Customer service: 1 year (required)
• Microsoft Outlook: 2 years (required)

Work Location: In person