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Area Supervisor, Patient Service Centres
3 weeks ago
For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
Position Summary:
The Area Supervisor, Patient Service Centres provides leadership and oversight for one or multiple site locations, ensuring smooth day-to-day operations, exceptional client service, and compliance with corporate policies and procedures. In this role, you'll lead your team in delivering high-quality laboratory services, managing resources, and fostering a safe and supportive work environment. You'll also act as a key point of escalation for customer and employee concerns while driving operational excellence across your assigned sites.
What You'll Do:
- Lead, coach, and develop site teams to deliver outstanding customer service and high-quality laboratory operations.
- Oversee daily operations, including workflow management, staffing, scheduling, and resource allocation.
- Monitor key performance metrics (PWT, productivity, NPS) and conduct operational reviews to identify opportunities for improvement.
- Serve as the primary contact for escalated customer issues and complaints, investigating and implementing corrective actions.
- Support and participate in quality and accreditation activities (IQMH/DAP), including audits, checklists, and non-conforming event investigations.
- Manage recruitment, onboarding, performance management, training, coaching, and employee development.
- Partner with HR and local Union representatives on employee relations, grievance investigations, and workplace issue resolution.
- Ensure occupational health and safety compliance, support return-to-work programs, and oversee incident investigations.
- Manage site resources, including materials, supplies, uniforms, and approved expenses, to maintain operational efficiency and cost control.
- Provide technical and operational support, including training delivery on safety, quality, and procedural processes.
- Prepare reports, participate in projects, and contribute to process improvements across assigned sites.
- Perform phlebotomy or other operational tasks as needed to support service delivery.
What You'll Bring:
- 3+ years of leadership experience managing teams and operational functions.
- High school diploma required; post-secondary education is an asset.
- Phlebotomy skills; experience in Home Care or data sort operations is a plus.
- Understanding of Patient Service Centre functions and administrative operations.
- Proven supervisory experience with strong coaching, team development, and performance management skills.
- Strong problem-solving, organizational, and communication skills.
- Ability to foster a positive, inclusive, and collaborative work environment.
Why Join Us?
At LifeLabs, you'll lead and inspire teams that deliver critical diagnostic services to patients and communities every day. This role offers the opportunity to make a tangible impact on both operational excellence and patient experience while developing and mentoring a high-performing team.
You'll work in a collaborative, supportive environment that values curiosity, continuous improvement, and hands-on leadership. If you're energized by problem-solving, motivated by operational challenges, and passionate about creating a safe, efficient, and patient-focused workplace, you'll find a rewarding and meaningful career here.
What We Offer:
LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email
Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today
