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Analyst - Risk

2 hours ago

Toronto, Ontario, Canada Hard Rock Digital Full time

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.


Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space — ready to join us?

What's the position?

We are seeking a detail-oriented and motivated Operational Risk Analyst / Specialist to join our growing team supporting key functions including Customer KYC and Verification, Fraud Prevention, Payments EDD, Anti-Money Laundering (AML), and Responsible Gaming (RG).

This is a front-line, hands-on role responsible for carrying out day-to-day operational tasks, monitoring transactions and player activity, reviewing alerts and documentation, and escalating potential risks or concerns to senior team members.

The successful candidate will play a crucial part in maintaining operational integrity, ensuring compliance with internal policies and regulatory requirements, and delivering exceptional accuracy and efficiency across all assigned workflows.

Key Responsibilities

Operational Delivery

  • Perform daily operational reviews and investigations in areas such as customer onboarding and verification (KYC), fraud detection, AML monitoring, payments, or RG, depending on assignment.

  • Process alerts, cases, and customer documentation accurately and within defined SLAs.

  • Verify customer identity documents and perform CDD/EDD as required.

  • Conduct transaction and activity monitoring to identify suspicious or unusual patterns.

  • Assist in the preparation of case summaries, reports, and escalation documentation.

Compliance & Quality

  • Ensure all actions and decisions adhere to company policies, procedures, and regulatory frameworks.

  • Maintain accurate and auditable records of all casework.

  • Identify and report potential process or system issues impacting operational performance.

  • Participate in regular quality control checks and continuous improvement activities.

Collaboration & Communication

  • Work closely with Supervisors and Managers to resolve cases and complete investigations.

  • Escalate complex or high-risk cases promptly through defined channels.

  • Support peer learning by sharing knowledge, observations, and best practices.

  • Participate in team meetings, briefings, and ongoing training sessions.

Essential

  • Experience in an operational or risk-related role within online gaming, payments, or fintech.

  • Strong analytical and investigative skills with attention to detail.

  • Good understanding of at least one (preferably all): KYC, AML, EDD, Fraud, Payments, or Responsible Gaming.

  • Excellent written and verbal communication skills.

  • Comfortable working with data, case management systems, and workflow tools.

  • Ability to follow structured procedures and meet performance targets.

Desirable

  • Exposure to regulated environments or financial crime compliance.

  • Experience with gaming platforms, KYC software, or fraud detection systems.

  • Multilingual capability or experience dealing with international markets.

Personal Attributes

  • Detail-oriented and methodical, with a focus on accuracy and compliance.

  • Strong sense of integrity and accountability.

  • Curious and proactive — eager to learn and grow within a fast-paced team.

  • Team player who communicates effectively and supports colleagues.

What's in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

  • Competitive pay

  • Medical, Dental, and Vision Coverage Options

  • Employee Discounts

  • Advancement opportunities

  • Start-up culture backed by a secure, globally recognized brand.

  • Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)