Service Supervisor

Black & McDonald is an integrated, multi‑trade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100+ years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

Summary of Position

Reporting to the Service Division Manager, the Service Supervisor is responsible for ensuring the effective completion of tasks performed by the trade personnel. This position is also required to support the technical requirements of the service division and develop business opportunities through estimates, procurement and job coordination. In addition, they will develop and strengthen client relationships while ensuring superior service quality, and that all jobs are completed on time and on budget in accordance with client specifications. This position will adhere to and enforce all company health, safety, and environment policies and procedures.

Duties & Responsibilities

• In coordination with the Service Administrator, dispatch duties for all technicians related to client requests and preventative maintenance schedules
• Oversee and supervise technicians to ensure all work is completed in accordance with client specifications
• Assist and support technicians as required to establish appropriate work methods to meet client requirements
• Oversee the requisition of materials and equipment as required
• Oversee and ensure all necessary paperwork is complete and submitted on-time to ensure accurate billing process
• Maintain ongoing relationship with customers and follow-up on any related issues and assist to rectify
• Support sales and project team with client estimates and proposal submissions as required
• Streamline work group and recommend measures to improve productivity
• Train or arrange for training of workers
• Recommend personnel activities such as hiring and promotions
• Ensure standards for safe working conditions are enforced and strictly adhered to
• Oversee work in progress reports and monitor financial job performance
• May also supervise, co-ordinate and assign activities of related apprentices, helpers and laborer's.

Competency Requirements (Advanced to Expert Level)

• Change Orientation
• Communicates Effectively
• Continuous Learning
• Customer Focus
• Holds Self and Others Accountable
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and Respects Others
• Coaches and Develops
• Maximizes Business Performance and Team Effectiveness Strategic Perspective

Employment Requirements

• Completion of college or university program in business administration or in a discipline related to management operations
• Experience in business administration or related management operations considered a benefit
• Competency in basic computer skills, including Microsoft Office applications
• Ideally 5-10 years' experience in a working technician role
• Effective leadership skills with a strong focus on business operations processes
• Excellent organizational and time-management skills
• Availability to travel from time to time as required

Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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