Mountain Bike Service Manager
2 weeks ago
We're looking for an experienced and driven mountain biker to lead our service team
As Service Manager, you'll work alongside a talented crew of mechanics, suspension technicians, and service advisors to deliver the best possible service experience to our customers. This is a hands-on leadership role with opportunities to grow your own skills, mentor up-and-coming techs, and shape how we do service.
In this role, you'll be responsible for:
- Achieve Service Goals: Drive department success by holding the team accountable for high-quality work, clear customer communication, and efficient turnaround times
- Lead by Example: Set the standard for professionalism, punctuality, initiative, and shop culture
- Manage Workflow: Delegate jobs effectively, maintain balance in the shop schedule, and keep customers informed with honest and timely updates
- Improve Procedures: Work closely with management to refine and implement service systems, standards, and processes
- Educate & Mentor: Share your knowledge and raise the bar by coaching others on best practices and new techniques
- Customer Service: Deliver exceptional service in person, over the phone, and via email
What You Bring:
- Minimum 3 years of bike shop service experience
- Proven leadership and communication skills
- A passion for mountain bikes
Compensation & Benefits:
- Annual salary of $50,000 to $70,000
- 3 weeks of paid vacation
- Health spending account
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Application question(s):
- What type of mountain bike do you ride?
Work Location: In person
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