Mountain Bike Service Manager

2 weeks ago


Calgary AB TG E, Canada The inside line Full time

We're looking for an experienced and driven mountain biker to lead our service team

As Service Manager, you'll work alongside a talented crew of mechanics, suspension technicians, and service advisors to deliver the best possible service experience to our customers. This is a hands-on leadership role with opportunities to grow your own skills, mentor up-and-coming techs, and shape how we do service.

In this role, you'll be responsible for:

  • Achieve Service Goals: Drive department success by holding the team accountable for high-quality work, clear customer communication, and efficient turnaround times
  • Lead by Example: Set the standard for professionalism, punctuality, initiative, and shop culture
  • Manage Workflow: Delegate jobs effectively, maintain balance in the shop schedule, and keep customers informed with honest and timely updates
  • Improve Procedures: Work closely with management to refine and implement service systems, standards, and processes
  • Educate & Mentor: Share your knowledge and raise the bar by coaching others on best practices and new techniques
  • Customer Service: Deliver exceptional service in person, over the phone, and via email

What You Bring:

  • Minimum 3 years of bike shop service experience
  • Proven leadership and communication skills
  • A passion for mountain bikes

Compensation & Benefits:

  • Annual salary of $50,000 to $70,000
  • 3 weeks of paid vacation
  • Health spending account

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Application question(s):

  • What type of mountain bike do you ride?

Work Location: In person



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