Site Operations Manager

2 weeks ago

Toronto, Ontario, Canada Yondr Group Full time

About Yondr
Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world's largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints.

But we can't do this without you.

About The Role
To fulfill the role you will have a professional, proactive approach along with superb communication skills. You will excel in customer service and have experience (both internally and externally) working with customers, clients, staff, and subcontractors. The role requires an individual with a strong safety mindset and attention to detail who is happy to work individually and as part of the wider team.

The Site Operations Manager is the primary point of contact for the customer during the operational life cycle of the data center campus. The purpose of the role is to safely operate the data center, through a mix of direct employees and vendors, to meet and exceed our customer's expectations.

Main Responsibilities

  • Establish, mentor, and lead the Yondr data center campus team on-site
  • Partner with Yondr Design and Construction teams throughout the build phase to ensure buildings are fully ready for operations when turned over. This includes participating in Integrated System Testing with our Commissioning partners.
  • Establish and maintain Operational Processes (and supporting procedures) to safely deliver facility services as contracted while working with peers around to globe to drive process improvements and reduce operational costs–including management of Yondr and client-initiated projects
  • Support, coordinate, and monitor vendor activities, ensuring work activities meet scope of work requirements and follow established processes
  • Serve as Yondr's primary point of contact with our customer during routine operations and while responding to unplanned events (e.g., outages)
  • Partner with Yondr's commercial and financial teams in the development and management of budgets
  • Establish a learning culture through the preparation of post-event reports, root cause analysis, and corrective action plans
  • Respond as needed to system after hours maintenance and system complications

Qualifications And Experience

  • 8+ years of management experience in technology operations, including critical operations
  • Highly experienced in personnel management, staffing, and scheduling for a dynamic, fast-paced, 24/7 environment
  • Experienced in making time-sensitive operational decisions with minimal supervision
  • Experienced in project management
  • Experienced in vendor management
  • Superb technical skills and a high level of knowledge and understanding of data center power and cooling infrastructure
  • Excellent interpersonal and verbal/written communication skills
  • Experienced in working in highly collaborative cross-functional environments

At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.

Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.

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