IT Technical Field Support

Work with Us – IT Technical Field Support - Intermediate

Are you passionate about technology and building strong relationships? At Longhurst, we value communication, customer service, and delivering responsive, results-driven solutions. We're looking for an IT Technical Field Support Specialist who thrives in a fast-paced environment and takes pride in helping clients succeed.

What You'll Do:

• Provide hands-on technical support for Windows and Apple environments.
• Manage Microsoft 365, SharePoint, OneDrive, and Azure Cloud solutions.
• Troubleshoot hardware, software, and network issues on-site.
• Configure routers, administer Active Directory, GPOs, and DNS servers.
• Support mail protocols, printers, and backup solutions.
• Deliver exceptional customer service and clear communication every step of the way.

Key Responsibilities:

• Provide comprehensive end-user support for hardware, software, and network issues across Windows and Apple environments.
• Travel to client locations on short notice for on-site technical assistance and diagnostics.
• Prepare and deploy hardware (PCs, printers, peripherals).
• Troubleshoot and resolve hardware/software issues on-site for Windows and MacOS.
• Configure and maintain WatchGuard & FortiGate routers.
• Manage Microsoft 365/O365, SharePoint, OneDrive, and Azure Cloud environments.
• Administer Active Directory, Group Policy Objects (GPOs), and DNS servers.
• Handle network protocols (TCP/IP, VLAN, DHCP) and mail protocols (SMTP, IMAP, POP3).
• Perform PC and Mac imaging and Intune configuration.
• Support backup and disaster recovery solutions (Datto, Veeam).
• Maintain cybersecurity best practices and multi-factor authentication.
• Be available for overtime, evenings, weekends, and on-call rotations.

Professional Attributes:

• Strong problem-solving skills with a solution-focused mindset.
• Ability to de-escalate stressful situations with patience and empathy.
• Excellent organizational and documentation skills.
• Ability to work independently or collaboratively with minimal supervision.
• Commitment to continuous learning and adapting to new technologies.

Required Experience & Qualifications:

• Diploma or certificate in IT, Computer Science, or related field.
• CompTIA A+/Network+ or equivalent certification.
• Minimum 5 years of experience in a similar intermediate technical support role.
• Hands-on experience with IT Service Management tools and remote desktop applications.

Competent Abilities to Work With:

• Microsoft Technologies: Windows Server (2012–2022), Active Directory, GPOs, DNS, DHCP.
• Apple Technologies: MacOS troubleshooting, Apple Device Enrollment, iOS support, Apple Business Manager.
• Cloud & Collaboration: Microsoft 365/O365 (mandatory), SharePoint, OneDrive, Entra, Azure.
• Networking: TCP/IP, VLAN, Routing (BGP, OSPF), QoS, Wireless LAN, Printers.
• Protocols: Mail protocols (SMTP, IMAP, POP3), SSL, VPN.
• Security: Cybersecurity fundamentals, MFA, access control.
• Firewall Technologies - WatchGuard, Fortinet: VPN, SSL, EAPOL, crypto multi factors authentication, access control lists
• Backup & Monitoring: Datto, Veeam, RMM tools (ConnectWise PSA, IT Glue).
• End-User Support: Desktop troubleshooting, MS Office, virus removal, mobile devices.

Additional Information

• Security Clearance: A current Police Security Clearance letter is required prior to employment.
• Work Location:
• Calgary, AB – This position is remote or hybrid
• Red Deer, AB - This is an on-site position

Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Mileage reimbursement
• On-site parking

Application question(s):

• Which location are you applying to work from?
• Do you have a reliable vehicle to drive to customer sites and the office?
• Are you able to work on-site at our Red Deer office and travel to client locations as needed?
• What interests you most about working in IT field support and why do you think you'd be a great fit for our team?

Work Location: In person