Systems Configuration Specialist

Job Description:

Systems Configuration Specialist

Lean Industries (Lean Software Services, LSS Software Holdings)

About the Company: Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly configurable workflow-based solution, the software is typically installed at large financial institutions and merchant acquiring companies.

Lean is growing rapidly, and we seek self-motivated individuals to assist us with customer support, market growth and ongoing project tasks.

We offer a competitive salary, benefits package and a stimulating environment.

Locations Dayton, Ohio

Markham, ON, Canada (Toronto area)

Remote locations will be considered for the right candidates

Job Type Full-time

Overview:

The Systems Configuration Specialist will create, enhance, maintain, test and implement system specific workflows and configurations.

Core Skills:

• Understanding of the financial disputes process lifecycle, encompassing all major payment card networks

• Strong communication skills

• Reading and writing technical requirements

• Using internal and external tools for workflow creation and testing

Job Responsibilities:

• Understand the dispute resolution lifecycle for major networks (Visa, Mastercard, Amex etc.) and implement network specific business use cases in system workflows

• Maintain said workflows with regular updates and enhancements

• Communicate proactively with all internal and external personnel to identify configuration problems, create solutions, and implement efficiency improvements

• Actively collaborate with software configuration, development and QA peers throughout the project

• Reading and writing technical requirements

• Document technical specifications for the deliverables in a knowledge base

Job Qualifications:

• Minimum 4-year college or university degree in technical subjects such as computer science, engineering or business administration

• Demonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, and PowerPoint

• Strong preference for candidates possessing experience in retail banking, card issuing, merchant acquiring, and/or similar industry experience such as in the electronic payments processing space

• Technical background and experience implementing and supporting enterprise software applications in complex business environments

• Prior experience in client service or service desk role is a must - Demonstrated experience with issue troubleshooting and issue resolution cycle

• Demonstrated experience discovering, collecting and documenting business requirements and specifications

• Prior experience with business process management software, workflow automation software, and robotics technology strongly recommended

• Exceptional English written and verbal communication skills with the ability to communicate with Clients in one-on-one and in large group settings, both onsite and remote

• Well-organized with the ability to work independently of direct manager oversight

• Client-oriented and highly cognizant of the importance of customer service

• Acquiring new knowledge rapidly and interpret functional and non-functional requirements quickly

• Prior experience with, and a preference for working at, a small, growth-oriented company.

• Ability to travel globally (including possession of a valid passport); manage travel itineraries and travel expenses, until reimbursed

• Prior exposure to SQL Server from a database query perspective is a must. Similar experience with Oracle database technologies is desirable

• Experience supporting and trouble-shooting J2EE/Java-based web applications

• Experience supporting and trouble-shooting Tomcat, JBOSS and WebSphere based environments

• Demonstrated knowledge of Microsoft Office products, particularly Visio, Word, Excel, PowerPoint

Competencies:

• Approachability

• Problem Solving

• Dealing with ambiguity

• Time Management

• Priority Setting

• Learning on the fly

Business Unit:

Lean - Canada

Scheduled Weekly Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.