Specialist, Systems

To provide the best possible customer experience Honda Canada seeks to be a leader in providing products known for their durability, quality and reliability along with the product support to match. The open position involves work related to all product lines sold, serviced, and manufactured in Canada – automobile, motorcycle / ATV / SxS, power equipment, general-purpose engines, and marine.

Technical Support – provide support for dealer systems / applications managed by Honda Canada, which are used primarily in the dealer workshop operations: vehicle diagnostics, testing and repair, as well as data collection. The support is provided in collaboration with Honda Canada's Information Technology (IT) division and with external suppliers and generally involves interaction with other technical, service and sales teams within Honda Canada.

Project work –participate in global and/or local projects primarily related to diagnostics, control, or data collection communication interfaces with vehicles and/or workshop equipment at Canadian dealers or manufacturers. The scope of project work is diverse and may involve any of the following activities:

• establishing business technical requirements as part of a global team working with global automotive interface applications

• project management to develop and/or deploy Canadian dealer specific system changes

• developing reports to proactively monitor dealer systems

• overseeing field trials and piloting of new tools/equipment being considered for authorized use / deployment to dealers

• design, prototype and testing of tools for unique dealer repair processes such as safety recalls

Testing / Validation –test and evaluate software, hardware, and/or equipment as proof-of-concept or review prior to release

Reporting / presentation / reflection as part of PDCA (plan do check act) approach to manage activity and objectives

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

• System Support and Development – Vehicle and Dealer workshop Equipment Communications

• Software / Hardware / Application support, evaluation and development

• Systems / equipment project work – Requirements development, business case justification, documentation, project management

• Special tool design of medium complexity using CAD software combined with building prototype samples through 3D printing

• Communication with Vendors/Suppliers for equipment requirements, evaluation, problem root cause analysis, solution development and product and/or service implementation

• Compile and manage information related to equipment for new models to ensure availability of equipment and coordinate communication to other

departments and dealers

• Data query, analysis, and reporting as necessary with a Quality mindset / approach

POSITION PROFILE AND QUALIFICATIONS

Training and/or experience in automotive and/or motorcycle / power equipment engineering / repair and diagnostics along with training and/or experience in IT is the ideal combination for this position. Alternately, those with experience in one area and a demonstrated willingness to learn and develop in the other will be considered. As such, a combination of the following qualifications (through formal training or equivalent experience) are desired for this position:

• University degree in Engineering (Electrical / Mechanical / Mechatronics / Industrial / Automotive) or College diploma

• 3 -5 years automotive related work experience

• Familiarity with Society of Automotive Engineers (SAE) standards - operational understating of SAE J2534, J1708 and J1739 standards an asset

• Hands on auto workshop experience, particularly with test equipment and diagnostic equipment

• Experience in IT network / system troubleshooting

• IT Business requirements preparation / project management an asset

• WiFi network configuration experience

• Database queries / business analytics – using data to make decisions

• Familiarity with Microsoft suite of applications (Access, PowerPoint, Excel, Word) and CAD software such as SolidWorks or equivalent

• Project Management training and/or certification an asset

• Good problem solving / analytical thinking

• Good Interpersonal and negotiation skills

• Bilingual English/French preferable but not required

RELATIONSHIP RESPONSIBILITIES

• Develops and maintains good working relationships and all members of the Honda Canada team.

• Develops and maintains good working relationships within Honda Global network and the Regional North American stakeholders as well as all other internal and external stakeholders.

• Develop, establish and maintain good working relationships with suppliers, partners, consultants, stakeholders and other network contacts.

• Enjoys team-building approach of management and department - shares results.

HIRING PRACTICES 

The salary range for this position is $83,139- $103,924 CAD annually. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set.  

This is an on-site with occasional work-from-home position that requires employees to work on-site four days per week with the opportunity to work-from-home one day per week (with a dedicated workspace at the assigned company office).  

This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill.   

Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes.  

Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant's accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at  or call