Microsoft Portal

Why you'll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. 

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities. 
 

The impact you'll have:

As a Microsoft Portal & Admin Support Associate, you will deliver exceptional customer experiences by working directly with customers and collaborating with our Sales teams. You will provide administrative and portal support for customers' Microsoft Volume Licensing Agreements with Softchoice. Your attention to detail, responsiveness, and focus on guiding customers through their journey will be critical to our success.

What you'll do:

As our Microsoft Portal & Admin Support Associate, you will:

• Provide administrative support to customers with Microsoft vendor websites/portals
• Support customers with troubleshooting various Microsoft Enterprise Licensing post sales administrative issues
• Manage support requests, fully own the engagement, or redirect if out of scope
• Prioritize and manage a high volume of requests within prescribed SLA's

Develop and maintain strong Customer and Partner relationships

• Pro-actively and consistently communicate progress to internal and external stakeholders
• Collaborate with sales teams to troubleshoot and assist with customer issues, participating in ongoing customer discussions.
• Provide a high level of customer service through the timely and accurate administration of incoming cases/correspondence
• Provide portal walk-throughs for Microsoft Enterprise Licensing customers (VLPC, M365, etc.)
• Take full ownership of issues and problems, driving them to resolution  
• Act as a liaison with our internal teams and external Microsoft Partner representatives
• Be resourceful and recognize when to escalate to ensure prompt customer care
• Maintain high customer satisfaction scores (NSAT & CSAT)

Internal development and continuous learning

• Complete all applicable training and certification courses, both internal and vendor related
•  Foster an environment of continuous improvement by actively identifying workflow issues that impact our ability to support customers. Participate in functional cross-training
• Engage in collaboration sessions to improve customer experience. Stay current on industry trends and Microsoft licensing or process changes.

What you'll bring to the table:

• Up to 2 years' experience in a related field
• Strong communication, organizational and interpersonal skills
• Self-motivated with effective troubleshooting abilities, proficient with problem solving and technically inclined
• Customer service focussed and adept at interacting with customers in a variety of roles
• Attention to detail and multi-tasking capabilities, with the ability to prioritize in a fast-paced environment
• Knowledge of Microsoft Licensing and/or Microsoft Enterprise agreements is an asset

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.  

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to  We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7000
EoE/Vet/Disability