Cafe Leader
14 hours ago
ON-THE-FLOOR: 80-95%, OFF-THE-FLOOR: 5-20%
Inspire and enable your team members to be better everyday - to care about quality, service and upholding high standards.
LEADERSHIP
● Team Communication - weekly written and verbal communication with the team on upcoming initiatives, cafe's current focus, coffees, food updates, internal recognition, etc..
● Staff Development - regular meetings with individual team members to assess their progress, their goals, challenges, hear their concerns and systematically evaluate and recognize them.
● Staff morale – nominate deserving staff for recognition. Plan cafe team building initiatives. Evaluate staff members quarterly. Monitor morale, work with DOCO on initiatives to improve. Look for options to modify staff budgets with ADOCO when the budgets are affecting staff morale or service quality.
● Coaching – continually work with the ACL and the team to improve individual performance. The CL is the coach and mentor of the ACL and must train them and delegate.
● Onboard – lead new hire onboarding and sign their hiring off. *downtown: along with help of ACL for all 3 locations*
● Training – produce weekly feedback on training progress and request for training needs as a part of onboarding and ongoing evaluations.
● Service Training and Coaching - continuously work with the team to provide high quality service and live our ethos, as described in the customer service manifesto
● Ensure the cafe's documentation suite (especially checklists) are up-to-date and assigned throughout the week
● DOCO/ADOCO Communication - weekly written and verbal communication of schedules, issues, staff recognition
FINANCIALS
● Schedules – use the hours budget to create a schedule - work with DOCO if additional shift creation help is required.
● Schedules - monitor sales and adjust schedule up or down to reflect realities - approval from ADOCO
● Financial accountability – review monthly financials with the DOCO and participate in financial initiatives.
● Track and manage waste costs, implement waste reduction initiatives.
● Cash Recon – ensure that the cash drops are accurate and perform weekly cash counts reconcile1.
OPERATIONS
● Schedules – manage schedule coverage (time off, availability, sickness)
● Schedules – maintain pool of "available staff" for shift coverage (shared with all CLs)
● Schedules – first line of defense for schedule coverage1
● New hire gate keeping – within two months of hiring a new staff member, the CL will decide if this person stays or not
● Launches – ensure new product launches and initiatives are carried out smoothly, staff are trained and aware
● Maintenance – assist ACL whenever further escalation is required and ask for ADOCO support when needed.
● Maintain the digital checklists within the checklist tool determined by the DOCO
● Deal with real-time emergencies as per the emergency response manual
● Carry out the cafe look and feel standards (organization, "outside/inside customer view", music, apparel)
BACK-UP FOR ACL
● Supply Management – ensure stock inventory levels are right and orders are placed at the right times. Roast date management.
● Maintain cleanliness, sanitation, tidiness and organization of the cafe
● Uphold QC standards on food and drink. Report quality issues to DOCO - for training or QC follow up.
● Shift Leadership - assign roles on the floor, manage breaks, rotations.
SERVICE
● Lead by example – demonstrate exemplary customer service and quality.
● Deal with in-café customer complaints.
-
Cafe Leader
4 days ago
Calgary, AB TE W, Canada Phil & Sebastian Coffee Roasters | ECG Ventures II Ltd. Full timeON-THE-FLOOR: 80-95%, OFF-THE-FLOOR: 5-20%Inspire and enable your team members to be better everyday - to care about quality, service and upholding high standards.LEADERSHIPTeam Communication - weekly written and verbal communication with the team on upcoming initiatives, cafe's current focus, coffees, food updates, internal recognition, etc..Staff...
-
Cafe Leader
6 days ago
Calgary, Canada Phil & Sebastian Coffee Roasters Full timeWe are a Calgary-based, owner-operator coffee company with eight cafés in addition to our roasterie and HQ at the Simmons building in Calgary’s historic East Village. We’re relentlessly passionate about coffee and sharing its wonders with our customers in a friendly and approachable way. We are looking for a special individual to join our management...
-
Cafe Leader
6 days ago
Calgary, Canada Phil & Sebastian Coffee Roasters Full timeWe are a Calgary-based, owner-operator coffee company with eight cafés in addition to our roasterie and HQ at the Simmons building in Calgary’s historic East Village. We’re relentlessly passionate about coffee and sharing its wonders with our customers in a friendly and approachable way. We are looking for a special individual to join our management...
-
Assistant Cafe Leader
2 weeks ago
Calgary, AB TG G, Canada Phil & Sebastian Coffee Roasters Full timeASSISTANT CAFE LEADERWe're a Calgary-based, owner-operator coffee company with nine cafés in addition to our roasterie and HQ at the Simmons building in Calgary's historic East Village. We're relentlessly passionate about coffee and sharing its wonders with our customers in a friendly and approachable way. We're a dynamic, growing company, and we're looking...
-
Cafe Leader
5 days ago
Calgary, Canada Phil & Sebastian Coffee Roasters Full timeECG Ventures II is an Alberta based privately held company that operates food and beverage outlets specifically in Canadian airports. The airports we currently operate in are Edmonton, Calgary and Vancouver. Within these airports we operate multiple brands including Triple Os Burgers, White Spot, Phil and Sebastians Coffee Roasters, OEB, Avalon and Wheels...
-
Server-alforno Bakery
2 weeks ago
Calgary, Canada Teatro Group Full timeAlforno Bakery and Cafe is looking for servers to join the team. We have varied shifts with full and part-time hours. Joining our team at Alforno Bakery & Cafe will have you working alongside industry leaders dedicated to service and quality within Teatro Group. Teatro Restaurant Group has strived to provide the highest level of distinctive and memorable...
-
Cafe Supervisor Busy Hospital Site
2 days ago
Calgary, Alberta, Canada Sodexo Canada Ltd Full timeCompany Description Cafe Supervisor Busy Hospital Retail Food site Grow your career with a company that shares your passion Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next Cafe Supervisor for our Good Earth Coffeehouse located in Calgary, AB. We are seeking your Experience, Leadership and Outstanding...
-
Cafe Supervisor Busy Hospital Site
2 days ago
Calgary, Alberta, Canada Sodexo Canada Ltd Full timeCompany Description Cafe Supervisor Busy Hospital Retail Food siteGrow your career with a company that shares your passion Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next Cafe Supervisor for our Good Earth Coffeehouse located in Calgary, AB.We are seeking your Experience, Leadership and Outstanding Customer...
-
Café Manager
2 weeks ago
Calgary, Canada Good Earth Coffeehouse - 1502 11th Street SW Full time**We are hiring a café manager at the original Good Earth Location!** Looking for someone with a great attitude with a passion for customer service and working with people. A breakdown of what the job description is below but here is what we are looking for in a new manager: - great energy & positive attitude - amazing with customers - natural leader than...
-
Chief Executive Officer
4 days ago
Calgary, Canada Rosso Coffee Roasters Full time**Chief Executive Officer (CEO)** **Rosso Coffee Roasters** **Location**: Calgary, AB **Reports to**: Ownership **About Rosso Coffee Roasters** Rosso Coffee Roasters is an internationally acclaimed specialty coffee company founded in Calgary in 2007, with 5 cafe locations, wholesale, e-commerce, and roasting operations serving customers in Canada, the...
