Guest Services Associate

4 days ago

OroMedonte ON, Canada Vetta Nordic spa Full time

DUTIES AND RESPONSIBILIITES

  • Provide an exceptional and welcoming first impression to our guests upon arrival
  • Responsible for welcoming and greeting guests
  • Handle all guest enquiries professionally and courteously
  • Check in guests and record information on the ResortSuite system
  • Receive payment, provide wrist band, assign items such as bath robes, towels, etc
  • Provide in-depth information on the Spa layout, explanation of pools, saunas, and relaxation areas
  • Escort guest to locker rooms if requested
  • Carry out all front desk activities including distributing correspondence, answering calls and emails, making reservations, and confirming massage reservations
  • Promote all facilities at Vettä Nordic Spa, including boutique, restaurants, and amenities, as well as any promotions or programs
  • Ensure front desk area is always clean and tidy
  • May be required to walk around the spa area to ensure guests' needs are met
  • Willing to cross train in other departments of the Spa, such as Front of House and Maintenance, to help when needed
  • Other duties that may be required to make Vetta successful

WHAT WILL MAKE YOU SUCCESSFUL

  • Previous customer service experience in hospitality, guest services or retail, preferably in a Spa environment
  • Excellent communication skills, both verbal and written
  • Able to handle guest complaints proactively and respectfully, always remaining professional
  • Proven ability to multitask, manage time efficiently while staying organized
  • Able to work with minimal supervision, take initiative, and be self-motivated
  • Work independently as well as part of a team
  • Attention to detail
  • Must acquire Smart Serve Certification prior to hire
  • First Aid/CPR Certificate is an asset
  • Second language is an asset
  • Knowledge of ResortSuite is an asset
  • Required to work a rotating schedule including weekends, evenings, and holidays

WHAT WE OFFER

  • On-site parking
  • Team member discounts and perks

WORKING CONDITIONS

  • Able to work in a fast-paced office environment
  • Comfortable sitting, walking, bending, and standing over an 8-hour period
  • May be required to lift up to 20lbs

CONDITIONS OF EMPLOYMENT

  • All applicants must be legally eligible to work in Canada
  • Successful reference and criminal background checks required

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