Claims Supervisor

Company:

ClaimsPro LP - International Programs GroupClaims Supervisor - Full Time, Remote (Little Rock, Arkansas)

Overview:

Reporting to the Head of Claims, US, the Claims Supervisor is responsible for supervising all claim activity and team of employees.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Role Responsibilities:

• Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within IPG standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims. Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines
• Provide education, training and assist in the development of claim staff
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified team.
• Compliance with IPG standards and special client handling instructions as established
• Maintain state license by completing continuing education coursework and/or work towards a claims designation.
• Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues
• Reviews findings with team member to jointly develop a plan for corrective action
• Defines team goals and communicates those goals to assigned team. Motivates team to perform at the highest level
• Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled
• Communicates with clients, carriers and brokers in a professional, positive and proactive manner
• Works collaboratively across all internal departments
• Must adhere to all company and department personnel policies and procedures
• This job description is not intended to be all-inclusive, and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing

Qualifications:

• High School Diploma or Equivalent required; Bachelor's degree is preferred
• Experience with Lloyd's of London is considered an asset
• Minimum of 3-5 years claims handling experience
• Proficiency in Microsoft Office
• Experience with variety of insurance policies an asset
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Competencies

• Use of clear, rational, thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices.
• Strong writing skills and proper use of grammar to prepare written status reports for the principal. Document claim file notes clearly with all communications and activities that occur during of handling the claim using factual and objective information.
• Ability to plan and exercise conscious control over the amount of time spent on specific activities.
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Environment/Working Conditions:

• Only US residents will be considered
• Dynamic environment with tight deadlines, number and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Location: Remote working but may require some travel to home office, etc.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.