Case Manager

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensures that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:

Case Manager

1 – Full Time, Contract Until March 2026 Various Shifts including Weekends

The Integrated Housing Supports (IHS) program is a comprehensive and collaborative support service for residents who are vulnerable and have complex needs living within two Toronto Community Housing buildings, 4175 and 4205 Lawrence Avenue East in Scarborough.

Using a hub model of service, this position will be a part of the multi-disciplinary IHS team who will work collaboratively to ensure that skill enhancement and services are in place for residents to maintain their housing and to improve their physical as well as mental health and substance use challenges. Members of the team will also be responsible for liaising with local businesses, community partners, the onsite Community Safety Team and others to foster positive relationships between clients and their community.

Reporting To: Manager, Community Supports

Purpose:

The Housing Case Managers will provide clients and families with front-line housing support through a range of services including advocacy, education, referral for access to resource programs, and income supports; stemming from a housing first approach.

Key Areas of Responsibility:

Direct Client Support

· The Case Worker provides case management for clients who require supports. The worker facilitates the ongoing assessment, the service plan, referral coordination and discharge plan for the client and their family.

· Assist with the search for and acquisition of appropriate housing units as may be required within the program.

· Facilitate internal move-in practices/protocols with new clients, per applicable program standards and guidelines.

· Orient new clients to the housing environment and program services.

· Assist clients who require applications for priority programs and follow up with them.

· Maintain client housing records on Central Waiting List with Access to Housing.

· Work in partnership with the Housing Follow-Up Services Workers across Scarborough to triage clients with more complex issues.

· Meet with low-moderate need clients regularly for approximately six months to a year.

· Assist with the development of tenant support/goal plans.

· Focus on assisting clients with tenancy related matters, such as:

o Rent payments

o Landlord disputes

o Reducing high risk behaviors

o Coping within a communal environment

o Engaging within the life of the tenant community

· Provide supportive counseling, information, and referrals.

· Practice using a harm reduction philosophy and connecting clients with harm reduction resources.

· Aid neighborhood integration and community mapping.

· Assist with any pest control/eradication efforts as required.

· Continually assess the environment for safety and security issues and recommend action to address any deficiencies.

· Coordinate/facilitate tenant meetings to promote direct client participation in the Plan services/activities for dialogue in relation to issues/concerns that clients may have regarding the services they receive, the environment that they live in, and any conflict/tension that they may be experiencing in relation to their living environment.

· Identify opportunities to strategically align with existing City strategies, community programs, and for further service development to address changing community needs and critical service gaps to reduce barriers and increase access to resources and critical supports; and

Partnerships & Collaboration

· Reach out to community partners (e.g. other housing services, Scarborough hospitals, and other community supports) as a source of referrals.

· Coordinate with other housing stabilization staff across Scarborough to provide a continuum of client supports (e.g., Landlord Recruiter).

· Attend client transfer meetings in conjunction with referring agencies.

Administration

· Maintain up-to-date records of client information.

· Maintain clear and concise statistical records required for reporting purposes.

· Actively participate in supervision sessions, team meetings, and staff meetings.

· Identify and attend training sessions related to this position.

· Update and maintain organizational web page.

· Other duties as assigned within the scope of the job.

Skills and Attributes:

· Knowledge and understanding of low income and/or vulnerable populations and their need for social support.

· Skills in conflict resolution, mediation, and crisis management.

· Case management.

· An understanding of the housing first model.

· An understanding of harm reduction and commitment to working within a harm reduction framework.

· Ability to work independently and as a member of a team.

· Ability to manage time effectively.

· Excellent communication skills, written, and oral.

· An ability to provide advocacy and support in a compassionate, non-judgmental fashion.

· An ability to show initiative and be a creative problem-solver.

· Crisis Intervention, First Aid, and CPR certification.

· A valid Ontario driver's license.

· Access to a vehicle asset.

· Sensitivity to and awareness of cultural, racial, and socio-economic diversity within the community.

· Proficiency in the use of computers and various software applications.

· Oral and/or written fluency in other languages relevant to the community the program serves is a definite asset.

Educational and/or Professional Qualifications:

· Demonstrated knowledge, skills and abilities in Social Work, Social Services, Recreation either attained from a degree or diploma from an accredited university or college program or through an equivalent level of experience.

· A diploma or degree in human services field.

Level of Experience:

Minimum of two (2) years of experience with homeless or low-income individuals.

Direct experience with Scarborough homelessness and housing services, and familiarity with income supports, Toronto Application Waiting List, Access to Housing, Housing reform act, Residential Tenancies Act, and specifically eviction prevention forms an asset.

Significant Working Conditions:

· Willingness to work between multiple sites.

· Flexibility of hours – evenings and weekend work required.

· Comfortable working alone in the community with minimal supervision.

· Willingness to attend unit visits.

· Working in TCHC buildings.

Why SCHC:

· A strategic commitment to organizational health, ensuring our people and culture are well supported.

· Continuous funded training opportunities.

· Mileage expenses reimbursed at CRA recommended rate.

· SEIU Union.

· A strategic commitment to Action on Equity to advance diversity, equity, inclusion and belonging utilizing an intersectional lens.

Remuneration: $ $37.45

Band: E

Please note: All other conditions of employment are set out in the collective agreement between SCHC and SEIU.

Please reply in confidence to HR by email:

Note: Please quote A-HCM in the subject line.

If you require any accommodation, please advise Human Resources at As a condition of employment all new hires must be legal to work in Canada. You will also be required to undertake a Vulnerable Sector Screening with Police Services.

SCHC values equity, inclusion and accessibility. We welcome those who have a demonstrated commitment to upholding these values and who will assist us to expand our capacity for diversity in the broadest sense. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, newcomers, persons with disabilities, and those who identify as women and/or LGBTQ2S+

SCHC is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, suppliers and any visitors who may enter our premises, access our information or use our services. We respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. SCHC will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

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Job Types: Full-time, Fixed term contract

Pay: $30.55-$37.45 per hour

Benefits:

• Company events
• Employee assistance program
• Wellness program

Education:

• Bachelor's Degree (preferred)

Experience:

• Case Management: 2 years (required)

Work Location: In person