Client Services Coordinator, Associations and Conferences

A key member of MCI Canada's Operations team, the Client Services Coordinator, will coordinate and assist MCI's Client Solutions and Consulting & Community Solutions divisions with the coordination and delivery of Associations and Conferences registration, housing, abstract submissions and membership needs.

Main Responsibilities
Essential to the success of this position:

• Part of a project team responsible for the execution of all phases of project delivery pertaining to Client Services (registration, housing, abstract submissions and membership) including preparation, on-site services (where applicable) and wrap-up

• An adept multi-tasker, who can manage many diverse tasks including and not limited to:

• Liaising with Project team to determine system needs

• Working in pre-existing registration systems (Swoogo, Bizzabo, Erbium, Cvent, Events Air) to build and manage online sites for projects and associations
• Maintenance of databases, including strict adherence to GDPR and privacy policies
• Managing event inboxes for both general and client services related inquires
• Regular internal and external reporting including the following of accounting policies (fee payments, refunds, reconciliation)
• Managing onsite registration process and area including training temporary staff, and providing high-level customer service to all event participants and members
• Developing and managing virtual platforms and events (if required)
• Maintaining project timelines, priorities, and checklists pertaining to Client Services
• Participating in client meetings to provide updates
• Maintaining up-to-date documentation and user manuals, while working on developing new templates

Description Of The Relationships

• Reports directly into the Senior Manager, Client Solutions
• Leadership role to Project Assistants (when applicable)
• Internally collaborates across both the Client Solutions and Consulting & Community Solutions divisions and teams
• Works and collaborate internally with all members of the MCI Canada and MCI Global teams
• Maintains professional relationship with clients, suppliers, and temporary staff
• Provides a high-level of customer service to all accessing and using Client Services such as registrants, volunteers, members and suppliers

Job Requirements

• Minimum of two years' work experience in the industry, association management, event management, hospitality, and/or not-for profit
• Degree or Diploma in Business, Administration, Hospitality, Event Management and/or a related field, or equivalent experience
• Excellent verbal and written communication skills English (French in particular and/or other languages is an asset)
• Excellent organizational, communication, marketing, administrative and computer skills
• Ability to work in a fast-paced environment and support multiple projects at the same time
• Knowledge of the association and not-for-profit business environment is an asset
• Ability to travel in Canada and, if necessary, internationally.
• Ability to work effectively both from home and one of MCI's offices as required

Specific Technical Skills

• Strong computer skills are a must including and not limited to:

• Experience in event management systems (such as Swoogo, Bizzabo, Erbium, Cvent, Events Air)

• Highly proficient levels in SharePoint, Excel, Word, PowerPoint, and Outlook
• Effective ability to use computer software and technology to organize and present client data and information

• Interest and ability to learn new technology is a must

• Experience working with a range of technology systems specific to:

• Event Management Systems

• Email Marketing Platforms
• Learning Management Systems

Additional Skills / Local Requirements

• Excellent analytical skills and attention to detail
• A highly motived and entrepreneurial mindset
• Strong inter-personal skills including cross cultural understanding
• Empathy to work with diverse customers, staff, managers, and authorities
• Problem-solving skills
• Creativity and imagination
• Excellent presentation skills
• Team player with highest possible standards of customer service
• The position may require occasional travel and work on evenings and weekends

• Additional requirements include but are not limited to:

• Ability to work extended hours during client meetings and/or onsite delivery of conferences and events

• Moderate lifting, especially during on-site execution of events, and considerable amount of walking and standing is expected
• Must be bondable

Benefits

• Competitive salary starting at $50,000 annually, with opportunities for growth.
• Health and dental benefits.
• Friendly and collaborative work environment.
• Please note: Interviews will begin in early January once teams return from the holiday break