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Production Support Analyst

2 weeks ago

Montreal, Quebec, Canada Wepoint Full time

Description De L'entreprise
Wepoint est l'architecte des grandes transformations des entreprises et des acteurs publics.

Nous accompagnons nos clients de la stratégie à la mise en œuvre technologique, en nous attachant toujours à penser au-delà des évidences et à s'inscrire dans des logiques de Responsabilité Économique, Sociale, Environnementale et Technologique (RESET), pour créer de nouvelles façons de travailler, de nouveaux modèles économiques et de nouveaux lieux intelligents.

En près de 20 ans, nous sommes devenus l'un des acteurs majeurs de la transformation numérique et employons 3 500 collaborateurs en Europe, en Tunisie et en Amérique du Nord ainsi qu'en Asie Pacifique.

Ce que nous recherchons
COURAGE - AUTHENTICITÉ - OUVERTURE - ENGAGEMENT - ÉLÉGANCE

Autant de valeurs qui rejoignent les collaborateurs de Wepoint.

Nous travaillons avec des talents engagés, prêts à partager leurs expertises dans des collectifs ouverts, qui ont le courage de prendre des initiatives et capables de se remettre en question.

Au cœur des relations humaines et du respect de notre environnement, chez Wepoint, se trouvent l'authenticité et la volonté de toujours tendre vers l'excellence pour nos clients.

Do you thrive in fast-paced environments and enjoy the challenge of solving complex production issues? If so, we want you to join our team as an Application Production Support Analyst

This is a central and dynamic role, as you will provide technical and functional support for applications used by brokerage and risk analysts based in New York. Excellent communication and social skills and knowledge of ITIL best practices are essential, as you will be responsible for supporting and maintaining our applications.

Responsibilities

  • You will be part of an IT team (Development and Support) in a brokerage office;
  • You will work closely with the development team to provide the best services to our brokers and help prevent or repair major incidents in production;
  • Morning check to ensure that production is stable before the financial markets open;
  • During the day, you will manage the user ticket log using Unity;
  • You will use your problem-solving skills to troubleshoot applications.
  • You will be willing to learn key production support practices and acquire financial expertise from experienced professionals.
  • You will perform evening checks to ensure that production is stable before the Asian markets open.
  • You will have the opportunity to improve your technological expertise by spending time on automation using Elasticsearch/Kibana, Scripting, Bots, Autosys, etc.

Skills And Requirements

  • Bachelor's degree in computer science, engineering, or equivalent professional experience;
  • Minimum of three years of experience as an application support analyst;
  • Strong Linux administration skills;
  • Experience with SQL and Python;
  • Experience with ITIL methodology;
  • Strong problem-solving skills and attention to detail;
  • Good communication and collaboration skills;
  • Industry-related certification is an asset;

Excellent communication skills in English, as the position requires communicating with clients outside Quebec.
Only candidates legally authorized to work for any employer in Canada will be considered.
Avantages Wepoint

  • Minimum de 3 semaines de vacances dès la première année;
  • Assurances collectives complètes avec contribution généreuse de l'employeur;
  • Contribution employeurs au REER collectif
  • Flexibilité de télétravail complète : Hybride, Distanciel, Présentiel.
  • Un bureau chaleureux, lumineux et accueillant qui vous offre : des fruits frais, du café, des breuvages, des repas occasionnels, etc.
  • Budget de matériel informatique annuel
  • Environnement de travail équilibré et flexibilité d'horaires;
  • Évolution de carrière : Formation et certifications, Apprentissage en-ligne ou en présentiel, Academy Wepoint, etc.
  • Une communauté internationale d'experts prêts à partager leurs connaissances;
  • Une culture d'entreprise axée sur les besoins des individus et leurs appartenances à une communauté forte