Guest Services Team Lead

6 days ago


Vaughan, Ontario, Canada Six Flags Entertainment Corporation Full time


Overview

$18.60 / hour

REQUIREMENT:

  • Candidates must be a minimum age of 18 year old
  • Candidates must be available to work Full-Time and have open availability.

Joining our Canada's Wonderland team means you'll provide guests with exceptional service when they visit the park.

You'll also…

  • Open and close the front gate and phone room areas with the leadership team.
  • Coordinate with guests and departments to resolve guest issues.
  • Promote a positive environment for guests and associates.
  • Assist with attractions accessibility program. 
  • Motivate, mentor, and manage the performance of Guest Services Associates.
  • Ensure all guest phone calls/emails are answered effectively and in a timely manner. 
  • Have other opportunities to learn and expand your knowledge. 

Some of our amazing perks and benefits:

  • FREE Admission to Canada's Wonderland and other parks
  • Earn promotional tickets for friends & family
  • 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
  • FREE and/or discounted admission to many Ontario attractions.
  • Work with a diverse team in a fun environment.
  • Employee events with RIDES, GAMES, and FREE FOOD


Responsibilities

Canada's Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events We want YOU to join us in making people happy As a member of our team, you'll…

  • Make our guests happy by delivering amazing experiences and helping them create lifelong memories
  • Interact with different people of all ages and backgrounds
  • Gain skills, knowledge, and experience that will benefit in your future


Qualifications

  • You
  • Experience and confidence in resolving difficult guest situations.
  • Individuals who are cheerful and courteous with superior communication skills.
  • People who love helping others and support the needs of guests and employees.
  • Individuals with a passion and excitement about Canada's Wonderland.
  • Must be available to work full-time hours starting in May
  • Availability that includes working flexible shifts on days, weekends, and holidays.



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