Guest Service Representative

2 days ago

Orillia, Ontario, Canada Fairfieldby Marriott Inn & Suits Orillia Full time

SUMMARY:

We are looking for an energetic and exceptionally friendly individual to join our Guest Services team The position would be part time, and hours are dependent on levels of business.

RESPONSIBILITIES:

· Create, Modify, or Cancel guest reservations, and check guests both in and out of the hotel.

· Process credit cards, debit cards, and cash; ensure all final account balances are settled accurately.

· Respond quickly to online Marriott Cases created by guests, associates, and Marriott head offices.

· Effectively answer internal/external guest calls in a timely manner, and follow up on all requests promptly.

· Describe and sell accommodations and facilities; up-selling whenever possible.

· Complete Pre-Arrival planning to help exceed the guest's expectations and provide them with a great experience.

· Provide guests with follow up calls after check in to ensure they have everything they need and are happy.

· Address guest complaints promptly regarding any issues with their stay. Notify managers if follow up is required.

· Work closely with GSM and GSA's to deliver great experiences for our guests.

· Relays effectively any guest maintenance concerns, housekeeping concerns, or F&B concerns to the appropriate departments, and follows up to ensure that these concerns are dealt within a timely manner.

* Additional duties as required by management

Job Types: Part-time, Permanent

Pay: $18.25 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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