Learning & Development Specialist (EPMO)

We're searching for a
Learning & Development Specialist
to join our Enterprise Project Management Office. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a
Learning & Development Specialist
to join our growing team. This hybrid role is based out of our Head Office in
Surrey, BC
, and is a
12-month
term opportunity.

Expected Compensation:
The expected hiring range for this role is $73,600 to $92,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate's qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.

Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a
Learning and Development Specialist
, you will play a critical role in supporting Westland's enterprise initiatives. This role will be primarily dedicated to the Telephony Replacement Project, ensuring employees are supported through effective learning and change management. You may also be assigned to other projects within the EPMO as business needs evolve. You will collaborate with project teams and subject matter experts to design and deliver engaging learning resources across multiple formats. Leveraging your expertise in adult learning principles and instructional design, you will enable knowledge transfer, adoption of new technologies, and ensure business readiness for strategic initiatives.

Interested in learning more?

Why You'll Love Westland

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why We'll Love You

• Demonstrated experience designing, developing, and delivering learning content in a variety of formats such as e-modules, webinars, job aids and videos etc.
• Excellent written and oral communication skills; including public speaking presentation and facilitation skills using a virtual environment
• Strong knowledge of instructional design and theory
• Advanced proficiency using Microsoft Office applications (Word, Powerpoint, Excel) and web conferencing solutions such as Microsoft Teams
• Proficiency in developing effective web-based learning material using rapid design tools such as Articulate Storyline, Camtasia and Vyond.
• Experience administering cloud-based learning management system (experience with Ceridian Dayforce or Docebo considered an asset)
• Experience creating and delivering training for ERP systems or phone systems such as Genesys is an asset
• Minimum of 8 years of relevant experience is required
• Post-secondary degree or diploma with a focus on adult education, instructional design, or related field

Once Here, You'll

• Create learning content, leveraging best practices in Adult Learning Principles, blended learning approaches, and Westland's content development software ]
• Work with subject matter experts and project teams (EPMO) to create engaging, best-in-class learning resources
• Conduct needs analyses with the business when new technologies are implemented, evolve, or when knowledge gaps are identified.
• Test all eLearning courses prior to publishing to ensure a positive user experience
• Deliver training content and facilitate learning sessions in person and virtually when required
• Establish and maintain strong relationships with managers, leadership, and vendors/external contacts
• Assist with measuring the effectiveness of training, manage feedback, identify trends, make recommendations
• Build and execute communication plans to make learners and leaders aware of new and existing learning opportunities and tools
• Advise learners and business stakeholders on options for ongoing development where required
• Provide support for the filming of video components for eLearning courses
• Ongoing administration of the learning management system, updating content, providing reports as required
• Maintain knowledge of industry changes, Westland's product offerings, and best practices in Adult Learning Principles

Want to get to know each other better? Send your resume our way.
You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.

At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email