senior field claim specialist auto

3 days ago

Halifax, Nova Scotia, Canada Allstate Full time $59,520 - $97,185

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Reporting to the Manager Claims Auto Field, the Senior Field Claim Specialist Auto ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities:

  • Reviewing damage photos & claim file loss details to validate damages are loss related
  • Create a loss damage estimate that accurately represents known damages
  • Explain the repair estimate to the client and negotiate a settlement
  • Explain the rental process
  • Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
  • Provide on the job training and feedback for team members as requested by manager
  • Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
  • Support effective partnerships with agents and brokers
  • Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
  • Attend industry seminars relative to automotive repair
  • Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
  • Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

  • Minimum University degree/College diploma or equivalent work experience
  • Provincial adjuster's licensing and bilingual language fluency (English/French) preferred
  • Technical Diploma or equivalent training in auto body repair
  • Experience in estimating vehicles using ADP or Mitchell systems
  • Minimum 1-3 years auto damage estimating experience
  • Must be I-CAR Platinum or currently working on attaining this designation
  • Willing to enroll in CIP designation
  • Strong customer service skills
  • Excellent organizational skills
  • Excellent negotiating skills
  • Excellent written and verbal communication skills
  • Knowledge of Assistplus, the auto policy and auto repair procedures
  • Proficient keyboard skills and computer literacy

Compensation

Expected compensation for this role ranges from $ 59, ,185.00 annually.  Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

  • Field Specialist

    3 days ago

    Halifax, Nova Scotia, Canada Clutch Technologies Inc. Full time

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Field Specialist, Halifax NS? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling. Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day 1. ...

  • Field Specialist

    1 day ago

    Halifax, Nova Scotia, Canada Clutch Technologies Inc. Full time

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Field Specialist, Halifax NS? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day...

  • Field Specialist

    21 hours ago

    Halifax, Nova Scotia, Canada Clutch Technologies Full time

    Ready to join one of Canada's fastest-growing companies (Deloitte's Enterprise Leaders List 2024 – Rank #3) as a Field Specialist, Halifax NS? Apply now.Competitive Pay & Stable Schedule — Competitive wages with flexible scheduling.Full Benefits Package — Comprehensive health and dental coverage to keep you and your family protected from day...

  • Total Loss Claims Advisor I

    3 days ago

    Halifax, Nova Scotia, Canada TD Full time

    Work Location:Halifax, Nova Scotia, CanadaHours:35Line of Business:TD InsurancePay Details:$47,200 - $70,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been...

  • Total Loss Claims Advisor II

    1 week ago

    Halifax, Nova Scotia, Canada TD Full time

    Work Location:Halifax, Nova Scotia, CanadaHours:35Line of Business:TD InsurancePay Details:$53,150 - $79,700 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been...

  • Bodily Injury, Claims Advisor II

    3 days ago

    Halifax, Nova Scotia, Canada TD Full time $59,800 - $89,800

    Work Location:Halifax, Nova Scotia, CanadaHours:35Line of Business:TD InsurancePay Details:$59,800 - $89,800 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been...

  • Accident Benefits Claims Advisor

    1 week ago

    Halifax, Nova Scotia, Canada Desjardins Full time

    As an Atlantic Accident Benefits Claim Advisor, you investigate, evaluate and negotiate accident benefits claims and help serve and maintain business relationships with members and clients. Proactively, you contact clients to establish rapport, discuss the claims process, and explain applicable benefits. You guide them through the claims process,...

  • Field Specialist

    5 days ago

    Halifax, Nova Scotia, Canada Clutch Full time

    About ClutchWe're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of...

  • Field Specialist

    3 days ago

    Halifax, Nova Scotia, Canada Clutch Technologies Full time

    About Clutch:We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace...

  • Accounts Payable Clerk

    2 weeks ago

    Halifax, Nova Scotia, Canada Steele Auto Group Full time

    At Steele Auto Group, work is more than a job. It's a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because Everything We Do is Driven By You: your passion, your purpose, your potentialMake cents of the numbers while enjoying big perks at Steele Auto Group, as our next...