Senior Clinic Administrator

1 week ago

Kelowna, British Columbia, Canada Kelowna Denture Clinic Full time

The Opportunity

This role begins at the front desk, where credibility, systems knowledge, and relationships are built. Over the first 3–6 months, responsibilities will intentionally expand into office management and people leadership, with full support, training, and clear authority boundaries.

We are looking for someone who is:

  • calm under pressure
  • naturally accountable
  • discreet and trustworthy
  • comfortable with responsibility
  • and motivated by caring for both patients and staff

What You'll Do (Initial Phase) - Reception & Administration

  • Coordinate the daily flow of patients through the clinic
  • Answer phones, greet patients, and manage appointment scheduling
  • Maintain accurate patient records and insurance documentation
  • Process payments and pre-authorizations
  • Support denturists, lab staff, and suppliers with clear communication
  • Ensure reception and shared spaces are organized and welcoming

Operational Support

  • Identify workflow gaps and suggest improvements
  • Communicate concerns calmly and professionally
  • Support consistency, standards, and clinic policies
  • Act as a reliable, grounding presence at the front of the clinic

What This Role Grows Into (3–6 Months)

As trust and clinic knowledge are established, this role transitions into Office Manager responsibilities, including:

  • overseeing the admin team
  • becoming the first point of contact for staff concerns
  • supporting HR processes with external HR partners
  • helping stabilize culture, communication, and accountability
  • removing day-to-day operational pressure from ownership

This transition is earned, supported, and intentional — not rushed.

Who This Role Is Best Suited For

You may be a strong fit if you:

  • stay calm when others are stressed or emotional
  • take responsibility naturally and follow things through
  • value discretion, fairness, and consistency
  • enjoy helping people function better as a team
  • are comfortable starting hands-on before leading
  • are looking for long-term employment, not rapid promotion

We value maturity, steadiness, and care over hustle or ego.

Qualifications

  • 2+ years in a busy office, administrative, or healthcare environment
  • Dental or healthcare experience is an asset (not required)
  • Strong interpersonal and communication skills
  • Excellent organization and attention to detail
  • Comfortable handling sensitive or confidential situations
  • Confident, professional presence with a wide range of personalities

Experience with denture clinics or DOM-X software is considered an asset.

Position Details

  • Full-time, on-site role
  • Competitive hourly wage (based on experience)
  • Extended health benefits
  • Structured onboarding and leadership development
  • Long-term growth into Office Manager role for the right candidate

Job Types: Full-time, Permanent

Pay: $24.00-$36.00 per hour

Expected hours: 40 per week

Benefits:

  • Wellness program

Work Location: In person

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