Automotive Fixed Ops Software Trainer

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: STT Trainer – Fixed Ops

Reports To: Team Lead, Software Training & Transitions

Job Requirement(s): Travel within North America approx. 1 week per month

"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"

The Company:

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers—as partners, innovators, and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today

The Role:

The STT (Software Training & Transitions) Trainer – Fixed Ops is responsible for delivering effective training and support to customers in the Service and/or Parts modules of the PBS Dealer Management Software. This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. The STT Trainer – Fixed Ops will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process.

Job Responsibilities:

• Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software
• Develop a strong understanding of data entry processes and other essential tasks
• Work directly with customers and train all sessions in assigned module(s)
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met
• Responds to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, escalate issues to corresponding teams
• Ensure STT queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within STT
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross-training
• Perform other duties and responsibilities as assigned

MUST HAVE Skills:

• 1-2 years' experience in a dealership environment, with a focus in Fixed Operations
• Strong computer skills are required, with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and the ability to quickly learn and adapt to new software tools is essential
• Ability to travel within Canada and the USA up to 1 week per month; valid passport (or US/Canadian visa, if applicable) and valid full-class driver's license are required

Additional Skills:

• PBS software experience is a strong asset
• Excellent communication skills, including presentation and public speaking
• Experience facilitating in-person and virtual training sessions
• Strong problem solving and trouble shooting skills
• Effective time management and organizational skills
• Strong multi-tasking and prioritization
• Outstanding documentation abilities
• High School Diploma

What we offer:

• Professional Development: Ongoing training, certifications, and career growth opportunities
• Travel Opportunities: Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive Health Benefits: Medical and dental coverage
• Paid Time Off: Vacation time, personal days, and paid holidays
• Inclusive Culture: A supportive, collaborative team environment where your voice matters
• Employee Recognition: Regular appreciation programs and performance incentives
• Competitive compensation package: Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.
• Staff discounts: GM, Dell, GoodLife, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.