Technical Analyst

2 weeks ago

Toronto Remote, Canada Varicent Full time
At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:
  • Innovate with Purpose: Build impactful solutions for customers worldwide.
  • Join Excellence: Work in a diverse, collaborative, and innovative team.
  • Shape the Future: Lead in redefining revenue optimization.
  • Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premise and SaaS products to support our customers/business partners and connect with them by telephone, email and social media e.g. connection sites, forums and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience.
 
Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.
 
What You'll Do: 
  • Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
  • Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
  • Cross collaboration with developers and peers will become part of your daily routines.
  • Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product's business value.

What You'll Bring: 
  • General software troubleshooting skills (broad experience in logical problem-solving)
  • Familiar with relational databases concepts, both basic administration and SQL scripting
  • Familiar with client server architecture
  • Experience working with and troubleshooting web-based applications
  • Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
  • Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
  • Fluency in English

This is a hybrid, 16-month Full Time Co-op contract starting in May 2025 ending in August 2026


Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email
 
Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

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