Program Manager

2 weeks ago

Mississauga ON LN R, Canada Rx Connect Specialty Pharmacy Full time

Position Summary:

Reporting to the Director and/or President, the Program Manager oversees strategic and operational execution of the Patient Support Program (PSP). This role ensures compliance, operational efficiency, and patient-centric service delivery while managing the account team and acting as the primary liaison between internal teams, healthcare professionals, and external stakeholders.

Primary Duties and Responsibilities:

  • Provide strategic oversight and leadership for PSP operations, ensuring adherence to healthcare protocols and organizational objectives.
  • Manage and mentor the Associate Program Manager and reimbursement team to foster a high-performing environment.
  • Oversee program implementation for new product launches and ensure seamless integration with pharmacy services.
  • Develop and monitor KPIs, reporting metrics, and compliance standards for PSP activities.
  • Act as the primary point of contact for ophthalmology programs, coordinating with healthcare providers and insurance partners.
  • Ensure accurate and timely reimbursement processes, including prior authorizations and formulary management.
  • Collaborate with cross-functional teams to optimize patient experience and program scalability.
  • Up to 20–30% travel within Canada may be required.
  • Perform other duties as assigned to support PSP objectives.

Qualifications and Skills:

  • College diploma or higher in healthcare, life sciences, or related field (Bachelor's degree preferred).
  • 5–7 years of experience in PSP management preferred.
  • Strong understanding of healthcare reimbursement processes, insurance billing, and regulatory compliance.
  • Proven leadership skills with experience managing cross-functional teams.
  • Excellent communication and stakeholder management abilities.
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with pharmacy software (e.g., Kroll).
  • Ability to work independently and in a team environment, with strong time management and organizational skills.
  • Commitment to ethical standards and a diverse workplace.

Job Types: Full-time, Permanent

Pay: Up to $100,000.00 per year

Benefits:

  • Life insurance
  • On-site parking

Application question(s):

  • This role requires approximately 20–30% travel within Canada. Are you comfortable with this ?

Work Location: In person

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