Program Manager
1 week ago
Position Summary:
Reporting to the Director and/or President, the Program Manager oversees strategic and operational execution of the Patient Support Program (PSP). This role ensures compliance, operational efficiency, and patient-centric service delivery while managing the account team and acting as the primary liaison between internal teams, healthcare professionals, and external stakeholders.
Primary Duties and Responsibilities:
- Provide strategic oversight and leadership for PSP operations, ensuring adherence to healthcare protocols and organizational objectives.
- Manage and mentor the Associate Program Manager and reimbursement team to foster a high-performing environment.
- Oversee program implementation for new product launches and ensure seamless integration with pharmacy services.
- Develop and monitor KPIs, reporting metrics, and compliance standards for PSP activities.
- Act as the primary point of contact for ophthalmology programs, coordinating with healthcare providers and insurance partners.
- Ensure accurate and timely reimbursement processes, including prior authorizations and formulary management.
- Collaborate with cross-functional teams to optimize patient experience and program scalability.
- Up to 20–30% travel within Canada may be required.
- Perform other duties as assigned to support PSP objectives.
Qualifications and Skills:
- College diploma or higher in healthcare, life sciences, or related field (Bachelor's degree preferred).
- 5–7 years of experience in PSP management preferred.
- Strong understanding of healthcare reimbursement processes, insurance billing, and regulatory compliance.
- Proven leadership skills with experience managing cross-functional teams.
- Excellent communication and stakeholder management abilities.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with pharmacy software (e.g., Kroll).
- Ability to work independently and in a team environment, with strong time management and organizational skills.
- Commitment to ethical standards and a diverse workplace.
Job Types: Full-time, Permanent
Pay: Up to $100,000.00 per year
Benefits:
- Life insurance
- On-site parking
Application question(s):
- This role requires approximately 20–30% travel within Canada. Are you comfortable with this ?
Work Location: In person
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