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Senior Manager, Quality Services Optimization
3 weeks ago
Location Address:
100 Queens Quay East, 9th Floor, TorontoNumber of Openings:
1Pay:
$81, $146,641.00
Job Posting Description:
This is a onsite role #LI-Onsite
Secondment/Contract: Duration up to 12 months
The Senior Manager, Quality Services Optimization is responsible for leading and managing Quality Services business process improvements and optimization initiatives across the LCBO network in a dynamic and evolving marketplace. This role will serve as the quality lead on the ERP development and implementation project team, overseeing the design and integration of quality systems across all business functions.
This leader will support the transformation of the Quality Management framework and the integration of Quality Assurance legacy systems into the new ERP platform. A key focus will be on defining and documenting quality workflows, data structures, and reporting mechanisms for product recalls, product non-compliance management, and corrective actions, ensuring all Quality Assurance processes meet applicable regulatory requirements and are ISO 9001-compliant.
The role requires strong cross-functional collaboration with Logistics, Merchandising, Wholesale Grocery, Retail, Marketing, and Finance to ensure that all quality assurance programs are seamlessly executed throughout the business transformation.
About the Role
Project Leadership
• Serve as the quality lead on the ERP implementation project team.
• Manage project timelines, deliverables, risk, testimg protocols and milestones throughout the ERP lifecycle.
• Ensure quality system design aligns with business needs and regulatory expectations.
• Provide leadership to the team through technical development, testing and delivery or new systems.
Process Integration & Optimization
• Lead the optimization of business processes and system capabilities to enable effective quality assurance operations across all channels.
• Map and transform existing quality processes for digital integration within the ERP.
• Ensure all process improvements are aligned with relevant regulatory frameworks (e.g., Health Canada, CFIA, FDA) and ISO 9001 standard requirements
• Collaborate with business units to ensure seamless integration of quality data and process workflow across procurement, logistics, distribution, and customer service.
• Address functional design challenges, manage project timelines, and mitigate risks related to ERP implementation and process transformation.
• Drive change management by identifying required process adjustments, securing functional and leadership alignment, and ensuring smooth adoption.
• Ensure timely execution of deliverables aligned with service level agreements (SLAs), key performance indicators (KPIs), and stakeholder expectations.
Risk & Compliance Management
• Design and implement robust controls for managing product recalls, deviations, and non-conformances.
• Establish real-time monitoring, escalation protocols, and audit trails for quality events.
• Ensure traceability and audit readiness of quality records within the ERP.
• Maintain a strong understanding of regulatory requirements and ensure all quality system enhancements support compliance.
• Lead and develop the enhance KPI reporting for the Quality Services team by leveraging business intelligence platforms such as Power BI
• Leverage ERP capabilities to enhance visibility, operational efficiency, and data-driven decision-making across quality and logistics functions.
• Drive system adoption through effective training, change management, and documentation of standard operating procedures (SOPs).
About You
• Bachelor's degree in Engineering, Science, Supply Chain Management, or other related field
• Certificates in Project management
• 6+ years of experience in Quality Assurance or Supply Chain Operations. planning and system implementations
• Experience in SAP ERP implementation, with a focus on quality modules and system integration.
• Experience of regulatory compliance, recall management, and ISO 9001 standards.
• Demonstrated ability to translate business needs into system requirements and quality solutions.
• Strong project management, communication, and stakeholder engagement skills.
• Excellent project management, analytical, and leadership skills.
• Strong ability to multitask and prioritize to produce quality results in a fast-paced environment
• Strong communication and stakeholder management skills, especially in cross-functional and multi-site environments.
Preferred:
• Graduate degree in Engineering, Life Sciences, or a related field (Master's preferred).
• 8+ years of progressive experience in Quality Assurance, with at least 3 years in a leadership role.
• Proven experience in SAP ERP implementation and program delivery, with a focus on quality modules and system integration.
• Deep understanding of regulatory compliance, CAPA systems, recall management, and ISO 9001 standards.
• Experience in regulated industries such as food, beverage, healthcare, or consumer goods is an asset.
• Project management PMP or other certification.
We offer a comprehensive suite of benefits, including:
• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperk.
There is a world of opportunities at the LCBO…
Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.
We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.
The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click "Apply with LinkedIn" you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.
If you wish to submit an application without sharing your information with LinkedIn, please visit the LCBO Careers website.
If you have any questions concerning the LCBO's collection and use of personal information, please contact the Freedom of Information and Privacy Office.
Work Hours:
36.25Union / Non-Union:
Non-UnionJob Posting End Date:
December 26, 2025The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
