Intake Nurse

Come work as an Intake Nurse with Vancouver Coastal Health (VCH)

Vancouver Coastal Health is looking for an Intake Nurse (RN) to join the Mental Health & Substance Use (MHSU) Outpatient Services at Vancouver General Hospital (VGH). Apply today to join our team

About MHSU Outpatient Services: 

The MHSU Outpatient Services provide short-term services (assessment, consultationm and time-limited group therapy treatment) for adults in Vancouver (19+) experiencing moderate to severe mental health or concurrent mental health and substance use diorders leading to impacting functioning in their daily living. This program is for clients who do not meet the threshold of serious and persistent MHSU concerns that require Community MHSU team intervention. The MHSU Outpatient Services is part of Vancouver Community MHSU Services and aims to support and provide treatment up to 6 months. 

As an Intake Nurse with Vancouver Coastal Health you will:

• Work as a member of an interdisciplinary team to conduct the centralized intake functions for the designated site/program services to ensure linkages between client and the appropriate resources occurs.
• Perform initial screening, triage and referrals based on client needs, urgency of request and best practices to determine the appropriate treatment and educates.
• Provide consultation to client/family.
• Provide information to health providers and the general public, establishes and enhances relationships/communication within the designated program services and other community resources.
• Prepare and maintain client records.
• Maintain and provide accurate intake/referral data and statistics.
• Participates in team meetings and continuing education.
• Engage in on-going team planning and quality improvement.

Education & Experience

• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

• Three (3) years recent related experience in the designated clinical program area or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Broad knowledge of nursing theory and practice within a client and family centred care model.
• Broad knowledge of the British Columbia College of Nurses and Midwives (BCCNM) standards of practice for nursing.
• Demonstrated ability to provide client-focused, trauma informed, harm reduction, and culturally safe care in completing initial client assessments and interventions.
• Knowledge of provincial acts, regulations, and program policies and guidelines related to home and community care.
• Knowledge of community resources available for client/family support and related health services.
• Broad knowledge of other health care disciplines and their role in client care.
• Broad knowledge of adult education principles, methods and tools.
• Demonstrated ability to problem solve using sound judgement in applying critical thinking skills within safe limits of client care.
• Demonstrated ability to communicate effectively, both orally and in writing.
• Demonstrated listening and information seeking skills that promotes communication and lead to a co-operative approach to problem solving within a multidisciplinary setting.
• Demonstrated ability to establish workload priorities.
• Demonstrated ability to deal effectively with conflict situations.
• Demonstrated ability to work both independently and collaboratively as a member of a multidisciplinary team.
• Demonstrated ability to adjust to new or unexpected events.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Demonstrated computer literacy to operate a computerized client care information system and word processing, spreadsheet, Internet and e-mail software.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.