Corporate Account Manager

Anchor Managed Solutions is always looking for talented people to join our amazing team

As a member of our Sales team, the Corporate Account Manager role is vital in looking after our customer's needs. The Corporate Account Manager helps businesses embrace technology to drive their businesses forward.

Role Description:

The Corporate Account Manager will be responsible for developing and nurturing relationships with key decision-makers and influencers in our corporate accounts, while also driving new business acquisition and managing existing client relationships. This role involves understanding the client's business requirements and working with internal teams to provide technical solutions, and to ensure timely and successful delivery of services. The Corporate Account Manager is responsible for identifying new business opportunities, negotiating contracts, and developing strategies to meet revenue targets. This role serves as the primary point of contact for potential clients seeking our IT support services and solutions.

Ongoing Training & Certification:

The Corporate Account Manager is expected to maintain training in software and hardware partners of Anchor. This training includes software and hardware partners. There is also ongoing professional sales training and mentorship provided as your career evolves. Some training materials and courses are assigned, and it is expected they are completed in a timely manner.

Key Responsibilities:

• Relationship Development: Build and maintain strong relationships with key decision-makers and influencers in our corporate accounts, focusing on understanding their needs and challenges. Cultivate trust and rapport to position our company as their preferred IT provider.
• Sales and Negotiation: Drive the sales process from lead generation to deal closure. Negotiate contracts, renewals, upselling, and cross-selling opportunities to maximize revenue. Ensure customer satisfaction throughout the sales cycle and address any issues or complaints promptly.
• Market Awareness: Stay updated on market trends, competitors, and industry best practices. Leverage this knowledge to identify new business opportunities and position our offerings competitively.
• Networking and Prospecting: Attend industry events, network with small and medium-sized businesses, and actively engage with potential leads. Influence prospects to learn more about our IT support services and solutions and attract them to schedule meetings.
• Collaboration with Marketing: Work closely with the Marketing Team to ensure marketing and sales content materials meet Anchor's standards. Provide input and feedback on marketing strategies and contribute to the delivery of special events for new prospects.
• New Business Acquisition: Convert prospects into managed services clients by effectively presenting our value proposition, conducting needs assessments, and addressing objections. Drive the sales process until a new client is successfully onboarded.
• Lead Generation: Research small and medium-sized businesses in targeted geographical areas.
• Account Management: Maintain ongoing communication with existing clients, ensuring their satisfaction, and proactively addressing any concerns. Collaborate with the Account Manager to facilitate the smooth transition of new clients into their care.
• Client Solutions: Identify and understand client objectives and provide tailored solutions that align with their specific requirements. Collaborate with internal teams to develop comprehensive proposals that address client needs effectively.

Experience

• 2+ years of experience in IT sales, account management, or a related field. Experience in managing client relationships and delivering IT solutions is crucial.
• Familiarity with IT products and services.
• Proven history of providing excellent customer service and support, which may include roles in customer service or technical support

Status:

• Full-Time, Salary

Hours of work schedule:

• Monday to Friday
• 8:00 am until 5:00 pm
• 2 x 15-minute breaks, 1-hour lunch break

Location of employment:

• Saskatoon Head Office

Fletcher Road

Saskatoon, SK S7M 5H5

Approximation of percent travel required, and summary of reimbursement process:

• Must have a valid driver's license
• Must have a reliable vehicle
• All mileage is considered an expense and will be paid by Anchor

Key Behavioural Competencies:

Organization & Time Management:

• Ability to provide clear and concise information in a timely manner as to be effectively used by key decision-makers including clients or other Anchor employees
• Effective and efficient use of time and organizational skills to ensure all named Clients are happy on a daily, weekly, and bi-weekly basis
• Provides consistent, accurate work on a timely basis

Detail Oriented

• Able to understand a high level of the business decision-making process
• Track and audit all Client communications to ensure the Client's business objectives are being met
• Use this information to look for workflow and process improvements

Communication

• Demonstrates the ability to clearly convey thoughts and express information verbally as well as written, both internally and externally
• Professionally manage conversations with key stakeholders through QBRs to review service levels, ongoing and upcoming projects, and overall client satisfaction

Relationship management

• Dedicated to providing a high level of sales services while maintaining good working relationships with team members, clients, and other staff members
• Demonstrates professional and appropriate behavior
• Must understand all named Clients' business needs with a high level of detail and understanding of priority
• Must understand: Budget, Authority, Needs, and Timelines (BANT)