Dual Guest Services Supervisor

2 weeks ago

Woodstock ON NS C, Canada Gateway Casinos & Entertainment Full time

Job Type: Contract Part-Time

Wage: Guest Services Representative $21.28/Guest Services Supervisor $26.58

The Gateway to Your Future

You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Dual Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don't miss this chance to put yourself in the center of the action.

We Provide

  • Full benefits for full-time employees, options for part-time
  • Retirement savings plan for full and part-time employees
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
  • Manage employee performance through training, coaching, evaluation and mentoring.
  • A relationship-builder who encourages open communication and collaboration.
  • Ensure that quality and standards meet expectations on a day-to-day basis.
  • Handle complaints, room issues, and conflicts graciously.
  • Customer service skills that exceed guest expectations.

What You Bring

  • Minimum two years of experience in the guest services and/or hospitality industry preferred
  • Ability to direct and supervise staff.
  • A relationship-builder who encourages open communication and collaboration.
  • Time-management savvy and expert multitasker who thrives in the service industry.
  • Ability to work flexible hours, evenings, and weekends.
  • Efficient multitasker who thrives in a fast-paced environment.
  • Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.
  • Ability to obtain AGCO License
  • Currently have or the ability to obtain Smart Serve

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy.

Apply Now

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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