Technical Support Engineer

Help bring AI agents to companies worldwide. 

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic. 

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents. 

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions
  

About the Role

Botpress is looking for a Technical Support Engineer who thrives on solving problems and helping users succeed. This is not just a support role—it's an opportunity to work directly with customers, improve our product, and shape the future of AI automation.

We need someone who loves technology, enjoys talking to people, and can think on their feet. Whether you studied engineering, science, or just love tinkering with tech, you'll fit right in if you're eager to learn, adapt, and make an impact.

What You'll Do

• Help our customers through live chat, ticketing, and Discord, ensuring they get the most out of Botpress.
• Create educational content (videos, guides, and tutorials) to empower users.
• Assist sales and partnerships teams by creating demos, solutions, and presentations.
• Prototype and build small applications using Botpress to showcase AI automation in action.
• Collaborate with partners and integrations to develop high-value use cases.
• Work cross-functionally with product and engineering to share customer feedback and improve our platform.

Who You Are

• Tech-savvy – You don't need to have worked as a software engineer (that's a plus), but you should be comfortable with APIs, integrations, and troubleshooting.
• A great communicator – You enjoy helping people and can explain technical concepts in a simple way.
• Problem-solver – You love digging into challenges and finding creative solutions.
• Self-starter – You take ownership of tasks and are always looking to improve things.
• Eager to learn – You're curious about AI and excited to work with cutting-edge technology.

If you're passionate about AI, love solving problems, and enjoy working with people, we'd love to hear from you

• Background in STEM (or equivalent technical experience).
• Fluent in Portuguese and English (French is a plus).
• Some experience with customer support, technical support, or sales engineering.
• Comfortable writing code (Typescript is a plus).
• Familiarity with APIs and databases (SQL/NoSQL) is a plus.
• Experience in a fast-paced environment (startup, SaaS, or tech company) is a plus.

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents. 

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate fully in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at one of Canada's fastest-growing AI start-ups
• Work with a talented and passionate team
• 4 weeks of vacation
• Paid sick and parental leave
• Comprehensive health, dental, vision, travel, and life insurance
• Funding for education and skills improvement
• Fully-stocked fridge and cupboard – we take snacks seriously 
• Your own desk – no 'hot-desk'-style sign-up systems
• A vibrant office community, including weekly socials