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LifeCafe Assistant Lead

3 weeks ago

Ajax, Ontario, Canada Life Time Inc. Full time

Position Summary
The Assistant Café Leader supports the Café Leader in delivering exceptional guest experiences, leading daily operations, and developing a high-performing team. This role combines strong service leadership with operational know-how, ensuring the café runs smoothly, efficiently, and in alignment with Life Time's hospitality standards. From coaching team members to ensuring food quality and safety, the Assistant Café Leader sets the tone for service excellence while supporting business goals.

Job Duties And Responsibilities

  • Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution
  • Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations
  • Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance
  • Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture
  • Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift

Position Requirements

  • Strong passion for hospitality, guest engagement, and team leadership
  • Ability to lead by example and coach others in a fast-paced café environment
  • Experience working with POS systems, food handling, and inventory processes
  • Ability to lift up to 20 lbs repeatedly and perform physical tasks throughout shifts
  • Strong communication and organizational skills

Education:

  • High School Graduate or equivalent

Years of Experience:

  • 1-2 years of leadership experience in a fast-casual or café setting

Licenses / Certifications / Registrations:

  • ServSafe Manager certification or equivalent
  • ServSafe Alcohol Safety or equivalent (if applicable)
  • CPR/AED certification

Preferred Requirements

  • College degree in business, culinary arts, hospitality, or related field
  • Knowledge of food costing, scheduling, and basic profit & loss analysis
  • Experience leading team culture and driving sales through service
  • Ability to develop and implement service recovery or upselling strategies
  • Passion for creating a desirable, guest-centric café environment

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process.
Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.