OVERNIGHT SUPPORT WORKER

Classification Title:Overnight Support Worker (Transitional Housing)

Department:Shelter & Housing Services

Hours of Work:Part-Time (30 hours per week; 1-Year Fixed-Term Contract) (Friday-Sunday: 9:15 p.m. - 7:15 a.m.)

Reports to:Director of Housing & Shelter Services

Number of Positions: 1 (87 Pembroke Street)

Pay Rate: $25.02 per hour, plus Overnight Premium per Collective Agreement

Application Deadline: Thursday, November 20, 2025

Company Overview

Street Haven is a dynamic women's multi-service agency that provides shelter, supportive housing, training supports, and addictions therapy to vulnerable women in Toronto. We were established in 1965 and serve 1500 individuals annually. We have seen an increasing complexity of mental health and addiction needs among our clients. We are seeking a qualified and passionate candidate to take on this temporary role who can be part of our high-performance team and provide comprehensive support to improve the lives of our clients.

Reporting to the Program Director, Shelter and Supportive Housing, the Overnight Support Worker (Transitional Housing) provides individualized support to clients, assisting them in achieving their housing-related goals through comprehensive case management, advocacy, and support services. The Overnight Support Worker actively participates in the Shelter and all other Street Haven programs. The Overnight Support Worker liaises with community agencies, landlords, the Housing Homeless Network, and RENT.

Housing Case Management

• Conduct collaborative initial housing intake assessments
• Support clients in housing search, application, and secured placement
• Assist with income support applications (Ontario Works, Ontario Disability, Stabilization Fund)
• Facilitate client transitions from shelter to community housing
• Provide crisis intervention and eviction prevention support
• Offer life skills coaching, budgeting guidance, and community resource navigation
• Maintain a caseload of 6-10 shelter clients
• Collaborate with Shelter Counsellors

• Facilitate landlord communications and housing site visits
• Support client referrals to essential services (furniture banks, food banks, healthcare, immigration resources, schools, legal services)
• Advocate for client needs
• Collaborate with internal and external housing support networks

Education and Training

• Develop and conduct monthly housing workshops
• Facilitate program development with community service providers
• Provide staff training and agency orientation
• Represent the organization in community organizations

Administration

• Prepare and submit quarterly and final reports to Shelter Support and Housing Administration
• Maintain Housing Help database
• Assist in developing funding proposals
• Update Housing Information Board
• Manage housing and eviction inquiries
• Complete special projects as assigned
• Within the scope of responsibilities, the Housing Support Worker
• Manages the Housing Program in conjunction with Shelter Counsellors
• Consults Program Manager for major decisions

Qualifications and Requirements

• Post-secondary degree or diploma in Human Services or Social Work
• Has a minimum of 2 years of professional experience working in social services or related fields, and/or a combination of relevant education and experience
• Experience working in communal living settings and/or working with marginalized women would be an asset

Required Skills

• Strong conflict resolution abilities
• Excellent communication skills
• Proficiency in database management
• Empathy and client-centered approach
• Knowledge of housing support systems
• Ability to work collaboratively

Working Environment

• Evenings, nights, and weekends
• This position may be single shifted
• This position may involve walking, commuting and participating in client housing, recreational activities
• The environment is dynamic may involve regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

Where We Work

This role is based in Downtown Toronto and requires working on-site during the hours of work. Some travel to other sites may be needed.

Inclusion

We are committed to diversity, equity and inclusion. Street Haven is an equal opportunity employer and candidates from diverse communities are strongly encouraged to apply.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

We thank all applicants for their interest but only those selected for an interview will be contacted.

Hours of Work: Part-Time (30 hours per week; 1-Year Fixed-Term Contract) (Friday-Sunday: 9:15 p.m. - 7:15 a.m.)