CSS Leader

Customer Support Services provides a variety of diverse services to clients in both the clinical and non-clinical areas of Hamilton Health Sciences as well as to external clients. Services provided include Portering, Linen, Clinical and Core Housekeeping,  Service Response Centre, Waste Management and Medical Device  Reprocessing (MDRD)

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.  

 

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at , Ext for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement

days, evenings (7 day rotation) 

1. Post-secondary education including leadership courses

2. Recent (3-5 years) supervisory experience preferably in a hospital environment

3. Previous experience providing adult education and working in a union environment

4. Working knowledge of the Occupational Health and Safety Act

5. Solid understanding of client-centered service and service excellence.

6. Effective presentation and writing skills and intermediate computer skills

7. Demonstrated excellent interpersonal, communication and team-building skills

8. Demonstrated leadership skills and the ability to work effectively in a team environment.

9. Demonstrated ability to supervise numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations

10. Demonstrated ability to analyze, problem-solve, make recommendations for change, implement and evaluate

11. Evidence of commitment to continuous education

The CSS Leader will work collaboratively as a member of a site team to plan, organize, coordinate, control and evaluate the daily activities of Customer Services under the supervision of the Site Manager. The Leader will be accountable to direct and manage staff to  ensure the provision of services meets customer needs and complies to all legislated and best practice standards.