Clerk/Receptionist (CUPE), Medical Clinic 2

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

• You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

Closing Date: December 25, 2025

What we are looking for:

As a Clerk/Receptionist in the clinic you will work with a Physician, a Registered Practical Nurse and a Nurse Practitioners to deliver care to select patients with acute illness requiring consultation and follow up care. The Clerk/Receptionist is a valuable member of the team and has a significant impact on the efficient and effective operation of the clinics. The successful candidate will be responsible for both clerical and receptionist duties. The primary location will be clinic 2.

Responsibilities Include:

• Scheduling clinic appointments for initial consultation and follow-up visits including co-ordination of required diagnostic tests and blood work
• Work with an interprofessional team of doctors, nurses and nurse practitioners to provide exceptional patient care by coordinating appointments and follow up
• Greeting patients and providing exceptional service
• Answering and directing telephone calls to the appropriate personnel
• Follow-up of telephone reminder appointments to patients as required
• Entering lab orders and diagnostic tests
• Filing compiling and/or photocopying reports to send to various outside agencies

What you bring to the role:

• Previous medical reception/clerical experience required
• Minimum of 1 year experience in a clinic/outpatient setting
• Knowledge of and/or completion of a medical terminology course
• Proficient computer skills including Microsoft office tools
• Meditech experience required with proficiency booking multiple appointment types
• Excellent written and verbal communication through email phone and in person interactions including patients and physicians
• Being able to multitask in a fast paced environment and handle high pressure situations
• Able to accommodate multiple competing requests
• Critical thinking skills with ability to investigate scheduling, registration and order issues
• Must have experience with scheduling diagnostic testing and lab testing
• Excellent organization skills
• Excellent public relations and communication skills with a pleasant telephone manner Strong interpersonal skills and the ability to work effectively and collaboratively as a member of the team Evidence of good attention to detail
• Must have demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

The successful candidate will be available to work 8 hour day shifts or

Please note schedules may change due to operational needs.

Compensation:

CUP C03

Range:

$ $30.95

Who we are:

Oak Valley Health is one of Ontario's leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children's services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada's most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country.

Learn more about our commitment to EDIB

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