Customer Service Representative

2 weeks ago

Mississauga ON LT C, Canada Heating Parts Central Full time

Job Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional service, resolving inquiries, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be multilingual, and have experience in data entry and sales. This position offers an excellent opportunity to develop your customer service expertise within a dynamic environment.

Duties

  • Respond promptly and professionally to customer inquiries via phone, email, or chat
  • Look up parts and product information in our computer system and prepare and email quotes to customers
  • Print and process orders for the warehouse
  • Operate the credit card machine and handle basic payment transactions
  • Assist customers with product or service information, troubleshooting issues, and order processing
  • Perform accurate data entry to update customer records and transaction details
  • Identify opportunities for upselling and cross-selling to enhance customer experience and business growth
  • Maintain a high level of phone etiquette and communication skills during all interactions
  • Collaborate with team members to resolve complex issues efficiently
  • Document customer interactions thoroughly for future reference and analysis

Skills

  • Excellent communication skills, both verbal and written
  • Proficiency in data entry with attention to detail
  • Basic computer and software skills (training provided)
  • Reliable, punctual, and organized
  • Strong analysis skills to assess customer needs and recommend appropriate solutions
  • Experience in sales, upselling, and customer service preferred
  • Ability to demonstrate professional phone etiquette and active listening skills
  • Effective interpersonal skills with the ability to handle diverse customer interactions confidently

This role is essential in delivering outstanding customer experiences while supporting the overall success of our organization. We welcome candidates who are enthusiastic about helping others and eager to grow within a supportive team environment.

Job Type: Full-time

Pay: $17.20-$20.00 per hour

Expected hours: 80 per week

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • RRSP match
  • Vision care

Work Location: In person

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