Sales Intern

About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team
Ritchie Bros. Financial Services is our dynamic, fast-paced and passionate equipment financing business unit. Outgoing, entrepreneurial, collaborative, fun, energetic, resilient, competitive, friendly, customer-focused – we like our coworkers and our adjectives. Our ultimate reward is successfully helping our coworkers achieve and develop within our organization.

Job Description
We are currently looking for a Sales Intern to join our growing sales team Based out of our headquarters in Burnaby, BC, (although currently working hybrid) this role will be primarily focused on outbound calling to existing Ritchie Bros customers and digging up new business in existing equipment markets. The successful candidate(s) will interface with Ritchie Bros purchasing customers, Account Managers and Administrative teams daily and with the Auction sites and key contacts with our Lending Partners as required, while advancing their sales career through continuous training and performance recognition

The program is scheduled for approximately 8 weeks in length

What We Offer

• Competitive pay structure with opportunities for contract extension and future employment opportunities
• Ongoing training and professional development
• While in OFFICE, Centrally located, state-of-the-art, 160,000 sq. ft. LEED gold certified building, located opposite the picturesque Fraser river walk, close to public transit and minutes from shops, restaurants and services
• Work computer while working from home
• While in OFFICE free parking and e-charging

Responsibilities
The Sales Intern (internally titled "Sales Intern") will be responsible for sales duties, primarily handling incoming and outgoing phone and/or e-mail inquiries for both internal team members as well as external customers:

• Lead Generation:

• Generate new business leads by outbound calling to assist Marketing Campaigns and/or Special Promotions.

• Generate new business leads through outbound calls to existing Ritchie Bros. customers.

• Follow up on existing customers with approvals, previously funded customers, new business opportunities.

• Sales Coordination

• Communicate effectively with Sales Team and Operations Team, referring the pending and/or approved loan applications back to the Credit Team for re-decision in situations where verification indicates missing or incomplete information.

• Reviewing accuracy of Credit Approvals, completing appropriate Credit Approval Notifications and sending to the customer on behalf of the Account Manager.

• Business Support:

• Responding to requests for information/clarification regarding documentation and funding situations in a professional and efficient manner.

• Escalating more serious situations/problems to the Account Manager/Sales Manager as needed for speedy and equitable resolution.
• Maintaining a positive working relationship with team members and auction representatives in order to quickly and efficiently resolve issues/problems before they result in loss of business.
• Work closely with Sales Manager to assist when coverage needed due to Account Manager Holidays and/or sick time

Qualifications

• Skills and Experience:

• Willingness to learn; sales experience an asset, but not prerequisite.

• Experience in and/or ability to make outbound calls to customers.
• Strong communication skills in English are required. A second language such as Spanish and/or French would also be a benefit.
• High sense of urgency, and outstanding time management/organizational skills.
• Ability to build rapport with internal/external customers in a persuasive manner while being resilient.

• Working knowledge of MS Word, Excel, Outlook required.

• Key Competencies:

• Customer Focus: A commitment to customer satisfaction.

• Interpersonal Skills: Effectively communicating, building rapport and relating well to all kinds of people.
• Resiliency: The ability to quickly recover from adversity.
• Self-Management: Demonstrating self-control and an ability to manage time and priorities.
• Persuasion: Convincing others to change the way they think, believe or behave.
• Goal Achievement: The ability to identify and prioritize activities that lead to a goal.
• Flexibility: Agility in adapting to change.