Sr. Product Manager

About Mortgage Automator:

Built by Lenders, Designed for Growth. Mortgage Automator was started in 2013 as a simple document generating tool for a small private lender in Toronto, Canada. Since then, the software has evolved significantly to encompass every possible feature and account for all the unique lending scenarios. Mortgage Automator is a cutting-edge technology company specializing in providing innovative, automated solutions for the private lending industry.

Our comprehensive product offerings include modules for loan origination, servicing, and administration. The loan origination module automates the entire process from application to approval, ensuring quick and accurate decision-making. Our servicing module streamlines payment processing, accounting, and borrower communications, while our administration tools offer robust reporting, compliance tracking, and portfolio management capabilities, optimizing operations for our clients.

At Mortgage Automator, our mission is to transform the private lending landscape through the power of automation and technology. We are committed to reducing administrative burdens, improving operational efficiency, and enhancing clarity throughout the lending process. By delivering exceptional support and training, we ensure our clients maximize the value of our platform, empowering them to succeed in a competitive market and driving growth and innovation within the industry.

Why Join Us?

• Growth Prospects: You'll be part of a company backed by one of the biggest growth equity firms in the US, which opens doors to tremendous exposure, and learning and growth opportunities from the best in the industry
• Compensation & Benefits: Enjoy competitive salaries, comprehensive health benefits, and generous vacation policies.
• Impactful Work: Your contributions will directly influence our strategic initiatives and leverage data to maintain our competitive edge.
• Innovative Environment: Stay at the forefront of technology as you work with the latest tools and techniques in product design, data management and analytics.
• Industry Expertise: Gain insights into the mortgage industry that can inform personal and professional decisions.
• Vibrant Culture: Join a team that values collaboration, peer-coaching, and continuous learning, where professional relationships flourish.

Job Summary:

We engineer a wide variety of tech to support our clients run successful businesses. This includes document generation, marketing/CRM toolkits, complete workflow management, loan payments and ledgers, regulatory compliance, portals, and automated communications.

As part of the Product team, based on your skillset and experience, you will help drive and manage product features and enhancements from cradle to grave. You will work with our customers as well as internal departments; from operations and engineering to all client-facing teams, in a cross-functional setting. You will conduct market research, analyze user feedback to identify key issues, then conceptualize and implement effective solutions.

Responsibilities:

Product Strategy & Planning:

• Own feature quality, delivery, and success metrics for assigned product areas
• Conduct user research and analyze feedback to identify optimization opportunities
• Drive Program Increment planning, including feature prioritization and roadmap development
• Define product requirements based on customer research, business objectives, and market analysis
• Create wireframes and technical specifications for complex product features

Cross-Functional Execution & Roll-out:

• Partner with engineering teams throughout the development lifecycle
• Design and execute product rollout and adoption campaigns
• Coordinate product launches across business, marketing, and client-facing teams
• Manage relationships with third-party partners and contractors supporting your assigned portfolio
  

Project Management and Executive Reporting:

• Champion process improvements and maintain comprehensive product documentation
  
• Monitor KPIs and success metrics to ensure product-market fit
• Maintain and prioritize product backlogs using Agile methodologies
• Continually refine and prioritize product feature backlogs and sprints.
  
  

Qualifications & Experience:

Required:

• University degree in Business, Engineering, Computer Science, or a related field
• At least 3+ years in product management or product-focused roles
• Demonstrated expertise in Agile/Scrum methodologies, Voice of Customer/user research, wire-framing, and go-to-market planning
• Experience with product roadmap management
• Experience with commonly used product management frameworks (e.g., user journey mapping, swimlane/BPMN diagramming, empathy maps) tools and platforms (e.g., miro, figma).  
• Strong analytical skills with experience in B2B software environments

Preferred:

• Experience in fintech/financial services, particularly Banking, Mortgages, Lending and/or Loan Servicing
• Knowledge of legal conveyancing or case management systems
• Familiarity with CRM platforms, payment processing, and/or accounting software
• Product Marketing Management
• Understanding of regulatory compliance in financial services

Other Skills & Attributes:

• Excellent stakeholder management, and executive reporting/communication abilities
• Data-driven decision-making backed by a strong analytical mindset
• Ability to translate complex technical concepts for diverse audiences
• Collaborative leadership style with cross-functional team experience

Ready to revolutionize the mortgage industry? Join us and be part of our journey to greater heights

Position Status: Permanent

Salary Range: $80,000-$150,000 (based on scope and experience)

Schedule: Monday to Friday

Work Environment: Hybrid-Remote;

90% in Office (Midtown Toronto) 10% Work from Home